SLA Stop condition when work note changes or new work note is added?

Gon_alo Resende · ‎06-24-2022

I am trying to get the stop condition on one of my SLAs to be triggered when someone adds a comment on the Work Notes and/or the Additional Comments. Is this at all possible?

Thank you in advance!

Musab Rasheed · ‎06-27-2022

Hello,

It's not possible to add Work notes or Additional comments condition, only thing you can add is 'Work notes list' which will point to user table, see if that works or else not possible.

Mark my answer as correct if that helps

Regards

Please hit like and mark my response as correct if that helps
Regards,
Musab

View solution in original post

Palak Gupta · ‎06-24-2022

Hi there!

You can try to add "Activity is anything" in Stop condition.

Regards,

Palak