special handling notes

[CarstenC]

I need some information about ServiceNow:
It concerns the display of text for Special Handling Notes in the Classic UI in ServiceNow.
The Special Handling Notes are displayed in the record type case in the form (Classic UI) (Special Handling Notes List).
However, the text (message) is not displayed correctly.
The text contains formatting information (e.g., font size, style, color, etc.).
How can I configure the formatting information to not be displayed in the text?

[Mark Manders]

Did you do any customization on this? I just checked on one of my instances and I have no html tags in the popup.

[CarstenC]

Thanks for the help

[CarstenC]

I can't say for sure. I don't think so.

[CarstenC]

[Ankur Bawiskar]

@CarstenC 

the special handling notes support HTML formatting in the Message field

Seems somebody didn't configure it well.

If my response helped please mark it correct and close the thread so that it benefits future readers.