Resolved! what is the ideal use of 'is anything' filter condition?
I wish to understand what ideal scenario to make use of 'is anything' filter condition? and how it works?
Forum Posts
Removing an SLA
Hi AllAnother Silly question from me. I am cleaning up the S-Now installation for my new company and as I am also new to working in the admin side of S-Now, I want to delete redundant SLA's but want to make sure that it isn't going to impact anythi...
ServiceNow Clients / Partners
HI All,Just a question out of curiosity i know most of us are working for MNC's around the world so i'm just looking out for some popular names of companies which uses ServiceNow as their ITSM tool.May be you can share the names of the companies yo...
Resolved! How do I designate an administrator for a Customer Service Account?
On the docs site, contact self-registration (Contact self-registration) mentions: "The request is then sent to the customer administrator of that account for approval. If an account has multiple customer administrators, they all receive the registr...
Resolved! Trying to script an approval on a record producer that creates an HR Case.
I have a record producer pulling in the manager that I need to approve the request in the Workflow, but trying to get it to work in the approval process has been unsuccessful. The record producer is called FromSupervisor, I also have the field popu...
how much servicenow license costs for admin/itil users and how do they calculate pricing for using servicenow
how much does servicenow license costs for admin/itil users and how do they calculate pricing for using servicenow.I see users with multiple roles like itil/approver along with admin. How does it will get calculated whether the highest role will just...
HR Profile - Read data from sensitive fields
Hi everyone,We are currently populating the HR profile with user information. We have some issues reading/writing to Sensitive employment fields such as: date of birth, ethnicity, gender etc. As admins we have granted: hr_Admin, hr_profile_reader,etc...
Resolved! Where can I get and modify all the HTML code to create a custom end-user portal?
Hi I'm trying to develop a custom end-user portal, but I need to access and modify some parts of the HTML code that I wasn't able to find in ServiceNow.Specially, I would like to fit the content of the website depending on the screen with the CSS pro...
Payroll, PTO and Attendance Tool
Hi! My company was looking into maybe using some of the HR management tools in place of the ones we are using today. One of the main things they wanted to be able to use it for was for more of a time and attendance tool (real time PTO calculation, fo...
Sensitive data over email
How do you protect sensitive data which is coming in and being sent out from ServiceNow via email? This has just been raised by our internal IT Security team as an issue (not an issue for IT users who aren't dealing in confidential/sensitive inform...
Resolved! Invalid Group Change Error?
Hello, I am using the OOB Initiate Employee Onboarding Record Producer and I extended the form to add the fields that I need to capture. When I click "Submit" the record producer then populates the fields in an HR Case that is created from the record...
Resolved! Workday and deep links
Has anyone worked with deep links in Workday? Looking at integrating ServiceNow to Workday with deep links at the transaction level
ACL for HR Case
We are currently implementing HR Service Management and have a requirement where an assignment group can restrict case access to their assignment group only.I have achieved this by adding a new field on the form 'Restrict Case Access' and a new read ...
Template for creating FAQ
Hello,We are starting to write up the FAQs that will be used by our HR Specialists to answer the question that an employee is calling with. We're writing these up in Excel Spreadsheets right now.This is our first implementation and our project kick...
CV management on ServiceNow?
We're exploring possibility to use ServiceNow for CV management:creating new CV'suploading existing CV's in bulkquerying CV's in the repository, based on a number of criteriaexporting CV's in different formats, based on templatesAnybody any experienc...
