special handling notes

[CarstenC]

I need some information about ServiceNow:
It concerns the display of text for Special Handling Notes in the Classic UI in ServiceNow.
The Special Handling Notes are displayed in the record type case in the form (Classic UI) (Special Handling Notes List).
However, the text (message) is not displayed correctly.
The text contains formatting information (e.g., font size, style, color, etc.).
How can I configure the formatting information to not be displayed in the text?

[CarstenC]

Thanks for the help

[CarstenC]

[CarstenC]

[Ankur Bawiskar]

@CarstenC 

special handling notes are meant to appear as popup on workspace or native and you should not add them as embedded list.

In embedded list it won't render as HTML but will simply show the record

this is how they should appear

Special handling notes 

Configure special handling notes 

If my response helped please mark it correct and close the thread so that it benefits future readers.