Standard change assignment group

[MishaH]

Hi all,

I am trying to find a way for having standard changes where users can amend assignment groups of tasks created (without having the CAB Manager role).

Scenario: if standard change templated but could go to/be completed by 10 diff teams?

How would you solve this/what is the right approach.

[Dr Atul G- LNG]

Hi @MishaH 

If I am not wrong when a standard change is raised, the populated values can be changed by the ITIL users and don't think the CAB role is required., 

In your case, if a standard change works by 10 teams, then better assign the change to change teams and for 10 team to create the different task , this is the best practice.

[MishaH]

Thank you for your response.

It appears in our environment, users can't change the fields.

We are hoping there's another way instead of creating 10 different changes that are identical except for the relevant assignment groups - which would depend on location for example.