Submit Button doesn't work

[pjsnow]

Hi All,

Submit UI action is not working on Incident Task table and when i checked on UI actions i did not find related UI Action. This happened after new patch release but here comes the twist the same patch is deployed in test environment did not face this issue but here in dev, we are facing it. Any suggestion will really help. And sometimes all of a sudden it starts working never seen this kind of behavior any idea on this?

Thanks

[randrews]

first thing i would do is find the sys ID in a system it does work in.. then in prod go to ui actions and search by Sys_id see if you find it.. and it is inactive has the wrong name etc...

once you have the sys id you have two paths to follow how did it happen and fix the issue

fixing the issue depends a LOT on what that ui action is doing in prod... if it is a necessary feature you have an issue <as I believe that is an OOB xml and you need to restore it and get the new functionality in prod... if it is missing or is there just wrong you have two paths quick and dirty and right..

right:  open an emergency change update set... .update the comments of the script that you are reapplying any thing so the change is captured in the update set... open a change and aply this update set to prod...

quick and dirty:  copy the xml from dev and import the xml into prod and test.

to figure out WHAT happened go to the xml update table sys_update_xml in a list view and search in the payload for the sys id of that ui action.. figure out if it was in the wrong update set.. or what odds are really good it was NOT captured in an update set

[pjsnow]

Hi Randrews,

I tried finding out that Submit UI action and couldn't find it. 
I found a lot of submit UI actions but not the submit button which is on incident task table.

[Allen Andreas]

Hi,

The submit button in that regard is a global UI action. So if you're looking specifically at the Incident table, you won't see it there.

As far as it causing this issue in one environment and not the other...it's hard to troubleshoot that as there could be some sort of conflicting onSubmit script going on.

You'd also need to define what "not working" means...like is it literally not working at all? The screen refreshing but doesn't submit? An error pops up? Etc.

[pjsnow]

Hi Allen,

Thanks for your quick response.
Not working in the sense when i create new incident task after filling all the details in the from and click on submit button it is redirecting to Incident form and the incident task which I tried creating is not getting created or not being attached to the related list of incident task table.

Thanks