Submit Record producer through mail

[Harish74]

Hi there,

I'm trying to submit a Demand through mail. I have a Record producer that creates a Demand after Submitting it. And also the variables will get populated under Variables tab of demand. 

Now I'm trying to do this through mail. There are some users who can't access portal, but they are users of the platform.

For those type of users, the Demand should get created through email. I tried with Inbound Actions. With this I'm able to fill only Demand fields. But I'm not bale to update variables. 

Please give me a suggestion on this.

[RaghavSh]

There is an OOB API for submitting record producer with variables, follow the below link for the same :

https://community.servicenow.com/community?id=community_question&sys_id=cb441f82db931014b1b102d5ca96...

[Ankur Bawiskar]

Hi,

here is a nice article on how to submit record producer from script

How to Trigger change workflow/record producer from transform script

How to submit a catalog item using the Rest API

Regards
Ankur

[shloke04]

Hi,

Please go through below threads for more info on this:

https://community.servicenow.com/community?id=community_question&sys_id=66648b69dbd8dbc01dcaf3231f961947

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/notification/reference/r_SetFieldValsFromTheEmailBody.html

https://community.servicenow.com/community?id=community_question&sys_id=283fcd6edb723c10be625ac2ca961925

https://community.servicenow.com/community?id=community_question&sys_id=4c01e027db92f3000be6a345ca9619e4

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

[surbhi9]

Hi @Harish74 

I have the same requirement. Can you please help how you have achieved the solution?

Thanks in advance!