survey for incident with closed/resolved?

[RMU]

Hi, I want to send survey to only 20% of the incidents with state closed/resolved? How can i achieve this?

[Hemanth M1]

Hi @RMU ,

Can you try this : in your Survey trigger condition.

[RMU]

I want to send email for only 20% of incidents with close/resolved how can i achieve this?

[Hemanth M1]

Hi @RMU ,

as shared in the last reply >its a probability , you can try updating as 20(on the survey trigger condition) if its works fine good if not we can still do with custom solution

to add a script login in the script condition to send only if the incident number is divisbale by 5 and the reminder is zeo the only send the survey.

i.e Incident number ends with 5, 10, 15, 20.....100 >>> this would only send 20 surveys for 100 incident closed or resolved.