Task checklists
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‎08-23-2024 07:54 AM
On SC Tasks, when using checklists, is it possible to prevent the task from being closed until all the checklist items have been checked/completed?

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‎08-23-2024 07:58 AM - edited ‎08-23-2024 07:58 AM
Hi there,
With a bit of customization this should be possible. For example you can create a before update business rule, which queries if all checklist items are checked, if not abort the state change.
Ofcourse you do need to identify what all the possibilities within your instance are on how tasks are being closed, and if such an approach as above would work or not.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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