Task checklists

levy8926
Tera Contributor

On SC Tasks, when using checklists, is it possible to prevent the task from being closed until all the checklist items have been checked/completed?

1 REPLY 1

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

With a bit of customization this should be possible. For example you can create a before update business rule, which queries if all checklist items are checked, if not abort the state change.

 

Ofcourse you do need to identify what all the possibilities within your instance are on how tasks are being closed, and if such an approach as above would work or not.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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