User Created by guest

[Shuang]

Hello Everyone,

I have a question about the user table, I found that the user is created by guest as below 

I want to know who is the guest. why the user record is created by guest .

Thank you in advanced,

Best Regards,

Bella,

[asifnoor]

Hi,

Go to system properties -> Email properties

and check if "create new users" checkbox is chcked.

If thats the case, then the users might ahve been created from inbound action, if the from users does not exist in the system.

[Shuang]

Hi asifnoor,

Thank you very much for your reply.

But I let a company member who is no the user of our service now to send a mail to service now.

service now created a new user account for him. but it's created by system, not created by guest.

[Alok Das]

Hi Shuang,

The incidents created by inbound action and the email id from which the original email was received in servicenow instance is not available in any of the user profile the system sets the caller as Guest.

If you are going to search for the user's email, you would not be able to find any user profile associated with the email address.

Regards,

Alok

[Willem]

Hi @Shuang 

Can you check if the users have an email address matching the trusted domain?:

Go to yourinstance.service-now.com/nav_to.do?uri=email_properties.do

ServiceNow handles emails from trusted domain differently:

• Email from trusted domain example@servicenow.com - Handled as System
• Email not from trusted domain example@othercompany.com - Handled as Guest

[Brian Lancaster · Accepted solution]

At the last place I worked we were using the User previsioning via the IDP to create users.  When we did that they were created by guest.  Guest if a default account in ServiceNow is used for various thinks like in the other comments.