User Role for Service Desk to be able to edit User phone number and e-mail address records

[RyanRussell1]

Greetings all,

I tried searching the forums and Google and came up with nothing.

Does anyone know what the Role is to add to a Help Desk analyst so they can edit user phone numbers and e-mail addresses?     The only people who have this ability right now have full admin access, and I would prefer to not do this to all analysts.    And it isn't ITIL.

Thanks in advance!

Ryan

[Ruchit · Accepted solution]

Hi Ryan,

Role: user_admin

The user admin can edit User/group tables.

Please mark this as correct if it helped you to answer your question.

[Ruchit · Accepted solution]

Hi Ryan,

Role: user_admin

The user admin can edit User/group tables.

Please mark this as correct if it helped you to answer your question.

[Musab Rasheed · Accepted solution]

Hello,

First of all user_admin should have complete access to all fields in User table, Second thing if you want analyst to Update Phone number and email fields then create new role and assign to only analyst and 'write' ACL for those two fields and include newly created role along with user_admin and admin role so that all three can have write access to those two fields.

As per best practice it is not recommended to give access to user table fields for lesser privilege users and rather do this operation via Catalog item.