User unable to see the Email received in INC Activity stream

RahimKhanM
Tera Contributor

Hi,

 

User has reported that he is not able to see the "email received" under the INC activity stream. User is only able to see the Public reply and field changes. 

I have checked the roles and he has READ roles for INC, PRB, CHG.

Please advice.

10 REPLIES 10

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @RahimKhanM 

 

Check this property and user role

 

DrAtulGLNG_0-1750224820613.png

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Hi Atul,

 

I have validated and below roles are in UI Properties.

itil,sn_incident_read,sn_request_read

Hi @RahimKhanM 

Are emails enabled? Are you trying this on PDI?

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1585118

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0819125

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Hi Atul,

 

This is in PROD. I have also validated the system properties & activity stream.