User unable to see the Email received in INC Activity stream
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06-17-2025 10:28 PM
Hi,
User has reported that he is not able to see the "email received" under the INC activity stream. User is only able to see the Public reply and field changes.
I have checked the roles and he has READ roles for INC, PRB, CHG.
Please advice.
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ITSM
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ITSM: General
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06-17-2025 10:33 PM
Hi @RahimKhanM
Check this property and user role
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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06-17-2025 10:53 PM
Hi Atul,
I have validated and below roles are in UI Properties.
itil,sn_incident_read,sn_request_read
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06-17-2025 11:14 PM
Hi @RahimKhanM
Are emails enabled? Are you trying this on PDI?
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1585118
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0819125
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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06-17-2025 11:21 PM
Hi Atul,
This is in PROD. I have also validated the system properties & activity stream.