User unable to see the Email received in INC Activity stream

RahimKhanM
Tera Contributor

‎06-17-2025 10:28 PM

Hi,

 

User has reported that he is not able to see the "email received" under the INC activity stream. User is only able to see the Public reply and field changes. 

I have checked the roles and he has READ roles for INC, PRB, CHG.

Please advice.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-17-2025 10:33 PM

Hi @RahimKhanM 

 

Check this property and user role

 

DrAtulGLNG_0-1750224820613.png

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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RahimKhanM
Tera Contributor
In response to Dr Atul G- LNG

‎06-17-2025 10:53 PM

Hi Atul,

 

I have validated and below roles are in UI Properties.

itil,sn_incident_read,sn_request_read

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to RahimKhanM

‎06-17-2025 11:14 PM

Hi @RahimKhanM 

Are emails enabled? Are you trying this on PDI?

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1585118

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0819125

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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RahimKhanM
Tera Contributor
In response to Dr Atul G- LNG

‎06-17-2025 11:21 PM

Hi Atul,

 

This is in PROD. I have also validated the system properties & activity stream.

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