User unable to see the Email received in INC Activity stream

[RahimKhanM]

Hi,

User has reported that he is not able to see the "email received" under the INC activity stream. User is only able to see the Public reply and field changes. 

I have checked the roles and he has READ roles for INC, PRB, CHG.

Please advice.

[ritu_saluja]

Hello @RahimKhanM,

You can also check that if "Sent/Received Emails" or or "Emails - autogenerated" and "Emails - correspondence"is enabled in the Activity Stream filter.

Please mark my answer correct and helpful if it helps you