Visiblity of the catalog items for all users

[phr]

Hi All,

I have a requirement where a particular catalog item needs to be visible to all users , We have also written this code in "available for" section .

But still users with the snc_internal aren't able to see the catalog item in the portal. How to achieve this?

[James Chun]

Hi @phr,

As per the document, hasRole() will return false for users with only the snc_internal role.

https://docs.servicenow.com/bundle/washingtondc-platform-security/page/administer/contextual-securit...

Why not just leave Available for empty if you want to grant access to everyone?

Cheers

[phr]

Hi @James Chun 

We did check with "Availability for" keeping it empty but still users who have "snc_internal" are not able to view the catalog item.

[James Chun]

Right, have you tried using the Any User User Criteria?

There should be one OOTB.

[phr]

Hi @James Chun 

We tried using this as well but it seems to not work.