- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-28-2025 12:09 AM
Folks,
i am a having a Quick message where i am trying to populate from text as : logged user email id
email script :
this email script when i run in background script its giving email id but nt in quick message and notification
Thanks
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-28-2025 01:02 AM
@Aarushi1991 - Please refer the screenshot below for the result after using ${current_user.email} in quick message
Thanks & Regards,
Vasanth
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-28-2025 01:02 AM
@Aarushi1991 - Please refer the screenshot below for the result after using ${current_user.email} in quick message
Thanks & Regards,
Vasanth
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-28-2025 01:52 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-28-2025 02:02 AM
@Aarushi1991 - Glad that I'm able to help you solve the issue.
Thanks & Regards,
Vasanth
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-28-2025 01:02 AM
in quick messages you cannot call mail script but it should work in email
Let the actual email trigger and then check if email script prints the name, don't test in Preview
Response from ServiceNow employee below
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-28-2025 01:33 AM
Hello @Ankur Bawiskar ,
out of curiosity want to ask why its not showing in Preview email if everything is okay, Because all other mail script which i have written showing actual content in Preview email.
is there logic or something why its not showing ?
