What is persona in servicenow? User persona and group persona ? How can we update after creating one? How Users can be added to the existing persona? Benefits of persona?

Kumar54 · ‎05-19-2021

What is persona in servicenow? User persona and group persona ? How can we update after creating one? How Users can be added to the existing persona? Benefits of persona? How can we add data to persona ( dynamic or static)

Dr Atul G- LNG · ‎08-28-2024

Hi @mariamanuel5489

There is user indicate to single person, like CAB manager

Group - Set of ppl , like CAB Group

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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sachin_namjoshi · ‎05-19-2021

Take a look into below white paper

https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/quick-answer/user-persona.pdf

Regards,

Sachin

mariamanuel5489 · ‎08-26-2024

Can you explain "Group" persona and how to create one? Does this mean that you assign more than one user to a role?

Dr Atul G- LNG · ‎08-26-2024

Hi @mariamanuel5489

Persona means a role to do some act. Like Approver persona which contains an approval role

https://youtu.be/bRDwA4yt5S8

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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mariamanuel5489 · ‎08-27-2024

Does this mean there is no difference between User Persona & Group Persona? Can you clarify the difference?

Thanks.