what is the base table for SLA?

mallikharjunasw
Tera Contributor

what is the base table for SLA? 

1 ACCEPTED SOLUTION

Jaspal Singh
Mega Patron
Mega Patron

Hi Malli,

 

task_sla is the base table. Also, Sagar has explained it in a better way.

Also, you can check the same by using below link 

https://YOURINSTANCE.service-now.com/sys_db_object_list.do?sysparm_query=super_class%3DNULL

Replace YourInstance name in above link.

Base tables are those that can be extended so you may want to filter on the "Extensible" field where value is true.

 

Thanks,

Jaspal Singh

 

Hit Helpful or Correct on the impact of response.

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2 REPLIES 2

Sagar Patro
Kilo Guru

Application File(sys_metadata) -- > SLA Definition

Task SLA(task_sla) -- No parent

You can always look into hierarchies by Right click on the list or form header --> Configure-->Table and then,

find_real_file.png

 

You would see a view like this,

find_real_file.png

Jaspal Singh
Mega Patron
Mega Patron

Hi Malli,

 

task_sla is the base table. Also, Sagar has explained it in a better way.

Also, you can check the same by using below link 

https://YOURINSTANCE.service-now.com/sys_db_object_list.do?sysparm_query=super_class%3DNULL

Replace YourInstance name in above link.

Base tables are those that can be extended so you may want to filter on the "Extensible" field where value is true.

 

Thanks,

Jaspal Singh

 

Hit Helpful or Correct on the impact of response.