when i mention in worknotes in servicenow custom application worknotes Its not sending the mail.

[Jyoti Ranjan Se]

Hi All,

Please Help me on this..

when i mention user custom application worknotes Its not sending the mail to that user. ..

thanks &regards

Jyoti

[Prathamesh G]

Hello @Jyoti Ranjan Se,

Is this issue is happening for all the mentioned users or for only few specific users?

[Jyoti Ranjan Se]

its for some specific user.

[Prathamesh G]

Hello @Jyoti Ranjan Se, 

While mentioning any users in the worknotes, if you are getting a message like 'Cannot see the record' then for that user the email will be not be sent. As the user don't have the appropriate roles to see the record on the ticket where you are mentioning on. 

Please try giving the role to the user so that the user will have access to the form. And then try mentioning that user in the worknote.

If my answer resolve your issue, then marked it as 'Accepted Solution' and also marked it as 'Helpful'.

Thank You!

Prathamesh.

[Jyoti Ranjan Se]

no, im not getting message like that, and my question is why do notification not trigger??