when i mention in worknotes in servicenow custom application worknotes Its not sending the mail.

[Jyoti Ranjan Se]

Hi All,

Please Help me on this..

when i mention user custom application worknotes Its not sending the mail to that user. ..

thanks &regards

Jyoti

[Prathamesh G]

Hello @Jyoti Ranjan Se,

Please verify the email properties are enabled and also verify the email notification named ‘Activity Stream @Mention Email’ which is responsible for sending the email notification to the mentioned users in the worknotes/Additional comments is Active = True.

If my answer resolve your issue, then marked it as 'Accepted Solution' and also marked it as 'Helpful'.

Thank You!

Prathamesh

[Jyoti Ranjan Se]

Is there any role .. those have that role or something who can get the email??

[Prathamesh G]

Hello @Jyoti Ranjan Se,

Not exactly sure. But while mentioning the user in the worknotes, if you are getting the below attached message while mentioning the user in the worknotes, the email will not be triggered for that user.

If my answer resolve your issue, then marked it as 'Accepted Solution' and also marked it as 'Helpful'.

Thank You!

Prathamesh

[Jyoti Ranjan Se]

No, Im not getting these type of message while i am mentioning. But the thing is that user is not getting emails.

thanks!!