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Add custom 'Create Knowledge' button on RITM in service operations workspace

Uma20
Tera Contributor

‎06-10-2026 01:10 PM

I need to add a 'Create Knowledge' button on service operations workspace on RITM similar to incident management. I am on Zurich release and using service operations workspace for ITSM version 8.1.0

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Tanushree Maiti
Tera Patron

‎06-10-2026 01:50 PM

Hi @Uma20 

 

Refer: 

How to use UI Actions in Workspaces

Generate a knowledge article from the Service Operations Workspace for ITSM and classic environment ... 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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