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After Upgrade, when we opening Incident it is showing error

Gopal14
Tera Contributor

2 hours ago - last edited an hour ago

Hi Team,

 

We have upgrade to Zurich, After upgrade when user is opening Incident in SOW from Dashboard it is shwoing below error message.

Upgrade.jpg

 
 

User is able to view incident from native View and in Global searcch also it is working. In SOW under My Incidents also it is working fine.  But when they are opening from Dashboard error coming.

 

This is coming after Upgrade, before that it is not there.

 

In URL it is showing as "now/sow/record/incident/~~undefined~~"

 

How to fix this?

 

Clear Cache tried not working. Tried in different browser still not working

 

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2 REPLIES 2

Tanushree Maiti
Tera Sage

an hour ago

Hi @Gopal14 

 

Repair the Service Operation Workspace plugin and try.

 

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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Ankur Bawiskar
Tera Patron

21m ago

@Gopal14 

if you are sure this started coming post upgrade then raise a case with ServiceNow.

Seems some issue with the record page variant in SOW

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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