Agent Chat Short Description Context Variable
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12-21-2023 07:53 AM
I am trying to update the short description of an interaction record with a pre-chat survey so that I can use it to route chats to certain queues. In the context of the survey I have short description, but the short description on the interaction records that are made using agent chat have completely blank short descriptions. The values of the options in the survey are not null. Why is this not working?
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