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Attachment in SOW causing Polaris theme to change

MathewGdows
Tera Contributor

Hey all,

 

Have any of you noticed that if you are using the Polaris dark theme in SOW and click the attachment paperclip on the far right of the screen that the theme automatically switches to the Polaris light theme?

 

Anyone know how to fix this glitch/bug/issue? 

 

Workaround:  If you refresh the page after clicking on the attachment, it will then "reset" the page back to the dark theme, but I can't keep telling users to refresh their page every time they click on the attachment button to see the attachments in the SOW.

 

Thanks

2 REPLIES 2

M Iftikhar
Tera Sage

Hi @MathewGdows,

 

This is a recognized issue in Yokohama -> https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2515183

 

If my response helped, please mark it as the accepted solution so others can benefit as well.

 

Thanks & Regards,
Muhammad Iftikhar

If my response helped, please mark it as the accepted solution so others can benefit as well.

Ankur Bawiskar
Tera Patron
Tera Patron

@MathewGdows 

it's a known issue as mentioned by @M Iftikhar and will be fixed in Yokohama Patch 8, Zurich Patch 2

To access that KB you need to login to now support

Here is a glimpse of what that KB says

AnkurBawiskar_0-1761221484019.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader