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"Magnifying glass" search option missing in playbook questionnaire reference variables.

Daniel_san
Tera Expert

Hello,
When upgrading from Xanadu to Zurich, the usual magnifying glass option has disappeared from reference-type questions used in “Questionnaire” activities within playbooks:

Xanadu (OK):
Xanadu search available.png
Zurich (KO)
Zurich search NOT available.png
Does anyone know how to restore the magnifying glass (search) option?
(I have confirmed that the same issue occurs both in our Zurich upgraded instance and in a test PDI)

1 REPLY 1

Ankur Bawiskar
Tera Patron
Tera Patron

@Daniel_san 

if you are sure it was working fine earlier and stopped working after upgrade and this is OOTB component, then raise a case with ServiceNow.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader