Change name display on Service Operations and IT Remediation workspaces to reference a custom field

[shill]

On both of these workspaces, the home page displays a 'Hello' <first name of user> in the banner at the top.

We have a custom field where we pull from our HR system for a preferred first name (u_preferred_first_name) and when a value is present, we present that instead of the legal first name almost everywhere else.

Is it possible to update these workspaces to do the same?  See screenshot.  My preferred first name is Steve and reflects this everywhere else.  I couldn't find anywhere to configure this.

Thanks,

Steve

[Tai Vu · Accepted solution]

Hi @shill 

You can navigate to Now Experience Framework > UI Builder.

Open the experiences Service Operations Workspace [sow] and IT Remediation Workspace [vr]. Then open their landing page.

In VR workspace, you will see a Client Scripts "Translate title", in which the Welcome Message is set.

In SOW workspace, open the landing page you will see the Header Viewport, which is calling a subpage "SOW landing page header SNC".

Open it, you will see the Heading greeting component, it's managed through a client script "initialTranslations".

Cheers,

Tai Vu

[shill]

Thanks for the information.  We must have a bug in our UI builder as we cannot access this without a 500 error.  We will be opening a case with support.