Redirect to "Details" tab instead of "overreview" tab for incident in Service Operations Workspace.

[PK14]

Hi Team,

I have a requirement regarding the SOW module. When a record is opened in SOW, it should automatically redirect to the “Details” tab instead of the “Overview” tab. All other functionality should remain unchanged.

Could you please assist with implementing this?

Thank you!
Priyanka

[Tanushree Maiti]

Hi @PK14 ,

How can we set the TAB's order in Service Operations Workspace

OR How we can set 'Details' tab as default page in service operations workspace

 

Instructions: Refer  KB: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1642134#:~:text=Instructions,....

1. With SOW plugin version 4.1.0 we have SRP record(new record page variant) in picture
2. Open ui builder > SOW > under record pages you can observe.
3. Open the SRP record in the editor mode.
5. Click on the main tab in the left pane.
6. On the configuration, we can see that there are page collections for this main tab.
7. Since the OOB SRP record page is policy protected, admins cannot update the same.
8. We need to create a duplicate variant of the same and go in to edit mode of the SRP record copy variant.
9. Now admin can see options to move the page collections which are basically tabs of the record page.
10. Now switched overview to the second place and the same is reflected. 

Note: To make sure that the duplicate variant is reflected on the record page, we need to update the order of the variant from settings to a value lesser than 90(which is order of the OOB SRP record page.)

Also refer: https://www.servicenow.com/community/next-experience-forum/how-to-land-the-details-tab-by-default-in....

[Dinesh Chilaka]

Hi @PK14 ,

To achieve your requirement you need to do something in UI Builder.

1.Open UI Builder and open service operations workspace . Then you will search for the record page as i showed in the below image and click on that SRP Record variant.

2.After we didn't able to directly configure the default tab as Details in that variant because OOB variants are read-only.So click on duplicate variant on the top right, it will create new variant for you and automatically open that newly created variant

3.After that on the left side, scroll down until you find Main tab click on that , and observe the right side under configuration panel you will see the details tab is in second place 

Try to reorder it like move that details tab to top and save the page.Now you will see the by default details tab will open on the record page in Service Operations Workspace.
If my response helped, mark it as helpful and accept the solution.