Redirect to "Details" tab instead of "overreview" tab for incident in Service Operations Workspace.

[PK14]

Hi Team,

I have a requirement regarding the SOW module. When a record is opened in SOW, it should automatically redirect to the “Details” tab instead of the “Overview” tab. All other functionality should remain unchanged.

Could you please assist with implementing this?

Thank you!
Priyanka

[Tanushree Maiti]

Hi @PK14 ,

How can we set the TAB's order in Service Operations Workspace

OR How we can set 'Details' tab as default page in service operations workspace

 

Instructions: Refer  KB: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1642134#:~:text=Instructions,....

1. With SOW plugin version 4.1.0 we have SRP record(new record page variant) in picture
2. Open ui builder > SOW > under record pages you can observe.
3. Open the SRP record in the editor mode.
5. Click on the main tab in the left pane.
6. On the configuration, we can see that there are page collections for this main tab.
7. Since the OOB SRP record page is policy protected, admins cannot update the same.
8. We need to create a duplicate variant of the same and go in to edit mode of the SRP record copy variant.
9. Now admin can see options to move the page collections which are basically tabs of the record page.
10. Now switched overview to the second place and the same is reflected. 

Note: To make sure that the duplicate variant is reflected on the record page, we need to update the order of the variant from settings to a value lesser than 90(which is order of the OOB SRP record page.)

Also refer: https://www.servicenow.com/community/next-experience-forum/how-to-land-the-details-tab-by-default-in....