Choice List field is not visible in Service Operations Workspace.

[Gaurav Khobraga]

I have created a field of type 'List' under "Problem Management for Service Operations Workspace". Field is visible on Service Operations Workspace. But the choices are not visible. Can anyone please help to make the choices visible on the Service Operations Workspace.

[Haseeb-Ahmed]

Hi @Gaurav Khobraga ,

Based on your screenshot, seems the Choice type will suit your use case.

You may follow the category field present on the Problem table already.

Please accept the solution or give a thumbs up if it answers your query.

Thanks,
Haseeb Ahmed

[Gaurav Khobraga]

Hi @Haseeb-Ahmed ,

Thanks for your solution. But the requirement is, that the field should be locked field. I have attached a screenshot for your reference. Example reference: This type of lock field can be achieved only through 'List' type. 

 

Thank you.

[Haseeb-Ahmed]

Okay,

You may follow below

1. Use list type field, add reference as required table(ex sys_user) under Reference Specification related list

2. Add field in form layout for "service operation workspace" view

Refer screenshots (though look and feel of list field is different in platform vs workspace)

Please accept the solution or give a thumbs up if it answers your query.

Thanks,
Haseeb Ahmed

[gauravkhobragad]

Hi @Haseeb-Ahmed  ,

I have to create new choices. I don't have any reference table to take those values. Is there any other way I can fulfil my requirements? Is it possible in the workspace first?

Thank you.