Resolved! Service Operations Workspace - Remove "New" button from Lists
Hi, How do you remove the "New" button from Lists in Service Operations Workspace. I've added a screen shot of the UI Action to be removed. Thank you,Diana
Forum Posts
Resolved! RITM for one catalog item cannot be opened in SOW (gFormData.isvalidRecord)
We've been having an issue with viewing a RITM for a specific catalog item (Request for Stations Team) in the SOW. Any help is appreciated. Please let me know if there's any other information that would be helpful for fixing this. INFORMATION ABOUT T...
Resolved! SOW Landing page visualization guide
Hi, Can someone please advice how to best add a new visualization to the SOW landing page that shows "Universal Requests assigned to me"? Is there an official step by step guide available for the Xanadu release?I have seen a few videos on the topic a...
Custom action Config on Action Bar on a SOW page variant
Hi, I have a requirement to add a custom action bar to both list and record page variants I have created but cannot workout which property I need to set on the page variant to show the new config. The new Action config is created with some page spe...
What is the easiest way to identify the workspace page?
Hi Everyone, Identifying the correct page in Workspace can often be challenging, especially when we need to introduce customizations to a specific page. In some cases, even having the page URL does not make it any easier to pinpoint the exact page in...
Agent Chat Visibility control configuration
I'm working on allowing our chat agents the option to place a chat on hold so that the idle timer ignores that particular interaction. I got the initial piece put together, and the IdleChatHandler does in fact ignore the interaction. I got there by a...
Should the landingpage in SOW contain all your work or just incidents and catalog tasks as OOTB
Our ITSM teams are currently using the old "listview" to process their work.The ITSM teams are all using the same "Daily Team Operations" dashboard (see screenshot below) which gives them an overview of all work assigned to them.We want to move to us...
Need to add custom field in shift creation form in SOW
Need to add checkbox custom field in shift creation form in Service Operation Workspace.The one which are highlighted in red there needs to add custom field, How to configure this in sow.
Catalog client script for making a variable bold is working on DEV but not on PROD
I have the below catalog client script, It is working fine on DEV instance but not PROD . The isolate script is also set to false Unable to find the reason.function onLoad(){ setTimeout(function(){ // portal var aTag...
Resolved! Reference field preview in the Service Operations Workspace
Hello, in the platform view, for reference fields the sys_pop view is displayed when hovering or clicking the "i" icon. In the service operations workspace, the reference icon opens the referenced record in a new tab instead of previewing it in a pop...
How to add hyperlink for a field in Service Operational WORKSPACE
Hello allHow to add a Knowledge Base (KB) article link as a clickable hyperlink within a specific field on the Incident and Problem forms in the Workspace View.Could you please provide how to implement this functionalityThanks Nandini
Need to open list of records on clicking on the Scorecard
Hi everyone, I have created a new workspace and in that i have added the report (type is scorecard).On clicking on the scorecard i need to display the particular records.Please help me on this.Thanks in advance!!Mahesh
ITSM operation workspace - Need to modify Record information in contexual sidebar in change and RITM
We want to mirror "Record information details like caller details, asset details and SLA details and other information" that we have on incident form contextual sidebar to Request's and change requests record information contexual sidebar. currently ...
Client script not working in Service Operations Workspace
Hi. Any advice on this? Below client script is working in classic interface but not in Service Operations Workspace: function onLoad() { var gf = g_form; var gu = g_user; ScriptLoader.getScripts('Utilities.jsdbx', function() {Utilities.postOnLoadEven...
Resolved! SOW - Custom tab Component
Hi,I’m looking to create a new custom Tab for the contextual side panel in the Service Operations Workspace (SOW), similar to Record information tab works. Can someone please guide me on how to create and configure a custom tab like this in SOW?
