How to call a "Client Action" from a "Client Script" (sys_declarative_action_assignment)?

Hi everyone,Is there a recommended way to call/trigger a sys_declarative_action_assignment of type Client Action from a sys_declarative_action_assignment of type Client Script?Context:I created a Client Script that is mapped to a button in a Playbook...

Service Operations Workspace default list selection

Hello, On Service Operations Workspace, when the workspace loads there are 2 tabs under the main List tab. These 2 sub tabs are Lists and My Lists. For some users Lists opens as default tab and for others My Lists opens as default tab I would like to...

Document Template Table field

Just installed Document Templates to instance, upon creating a new PDF template record as sample for testing, there's no value inside "Table" field. Only "--None--." How to add necessary tables here? Just wanted to test

cancel a project from project workspace

I had a requirement to allow certain members to cancel the project. A popup should appear before cancelling. When confirmed project should get cancelled. i implemented using ui action and script include. Now i have to implement same on project worksp...

How to hide New button on a related list in custom worskpace

Need to create inline buttons in a row in CSM/FSM workspace list

Hi All,   I would like to create 2 action on each row in in workspace list view as shown in the screenshot added. can someone please suggest the steps to implement?    

Workspace Issue: Incident Tab Closes Without Mandatory Save Prompt

Hello Community experts,We are facing an issue reported by a customer regarding the behavior of the "Create Incident" UI action within an Interaction record in Workspace.When an agent uses this action, it opens the Incident record in a new tab. Howev...

Live Chat - Remove Policy articles from the KB search within the chat

Live Chat - Remove Policy articles from the KB search within the chat Policy articles should not be searchable within the Live Chat  /search-KB quick action or anywhere within SOW or AW.Articles that are INCLUDED for the /search-kb action: kb_knowled...

Knowledge article link shows up after the article is retired

Hi Community,    We've facing an issue where retired articles are still accessible to users if they've previously bookmarked or saved the article link. Could we address this so that once an article is retired, any saved or bookmarked links are also d...

Need help to enable automatic ticket refreshing within the Service Operations Workspace

Hi Community! Is there a method to enable automatic ticket refreshing within the Service Operations Workspace while actively on the page? Thanks

Predicted Skipped Records

Hi Community,Can actions be taken on Predicted Skipped Records? If so, could you please explain how? Thanks

Create Incident UI button not redireting to a New page which is OOTB

I have created a copy of OOTB UI action "Create Incident" from Interaction table to add some mapping changesOOTB:-    But now incidents created from interaction are not opened in new tab as it is ootb. Agent ahs to go to the Related list.After creati...

Error - Unable to locate sn_hr_core_task 'sys_id' for inbound email processing

Hi,I’m encountering the error “Unable to locate sn_hr_core_task ‘sys_id’ for inbound email processing” when an external user replies to HR task emails. In some cases, the reply is being attached to the HR task which is sent by the same external user....

Updating content in "Record Information" tab in SOW

I am trying to update the "Record Information" tab for INC, CHG, RITM, and SCTASK. For example, I want to add a "watch list" card, but do not see how to do that. The steps I have taken are:UI Builder -> Service Operations Workspace experience -> Reco...