We are trying to remove Visibility of the new button on the interactions list as per the attached screenshot for a specific role, i have tried checking the UI action as well as the declarative actions as SOW uses declarative actions but could not see...
OOB, Guidance: Copy resolution, will copy resolution notes and resolve incident. The action maps to a subflow: Copy resolution. In this subflow, it just set Parent Incident and Close notes. It doesn't set state to resolved. But actually it changes st...
Hi, I would like to ask if it possible to use the "Add Sort" filter in the Service Operations Workspace as I need to sort a Ticket by it's priority and urgency in which the newest record comes first? Thank you
Hi Team, I need to hide all the top case form buttons and contextual side bar attachment from HR agent workspace based on users assignment group. if user be not be the part of any case assignment then only the button and attachment should not be visi...
Hello! I've added a new tab to the "SOW - Record tabs right" page collection. It loads and renders perfectly. I've got it against a view that shows just the fields I want and it shows all the data that is available from the record.Unfortunately when ...
I'm trying to adjust form/record section attributes manually with JSON (see image below) for Incident, Problem, Change, etc. and cannot find this. Can someone point me in the right direction?
Hi all, Is there a possibility to add work instructions in the SOW ? Can you please advise? Thanks,Valentin
I've tried the declarative action suggestion mentioned here, and either it doesn't work or I can't find the right variation being used (have tried all I can find). I need to hide this button in SOW:
Hi Team,I’ve created a custom workspace, but I’m noticing an issue with the search behavior. When I click on the Exact match label, the case record does not open. However, if I click on View results, the record opens as expected.Could you please help...
I would like to create 3 filter sets for all tasks. I am able to do so, but it only appears when I am not impersonating. Is there a way to make them universal and store them in an update set?
Hello Team,I have created one Declarative action for incident table i want to show that declarative action only on Service operation workspace.If i check the checkbox Enable for all configurable workspaces it is visible in my Service operation worksp...
In the Service Dashboard the color representation of the Service Instance is keyed off of any open Alerts. Is there a way to add Incidents to this? It would be nice to be able to indicate an open issue against a Service that may have been reported ...
Hi all In CSM workspace I can add variable formatter in CSM Case form following instructions in this page (https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/product/service-catalog-management/task/configure-default-variable-edi...
HiAfter I have already created a multi-row I need to export it to an Excel file through WorkspaceThe problem is that the multi-row answer table does not give me the information organized as it appears in Workspace
Hi, we have multiple UI actions that modify related list records. After the execution of the action, the user must always manually click the "Refresh List" button on the related list. We want to have an option to trigger this refresh from an UI actio...
