Resolved! How do I rename the displayed column (state) headings in my data-driven visual task boards?
How do I rename the displayed column (state) headings in my data-driven visual task boards?
Forum Posts
SLA are not showing in domain separated instances
In workspace in global domain all SLA are populating but we have created the incident form TOP domain for workspace but all SLA are added in the configuration in sla timer but sla is not showing different domain but sla are in different domains .
Resolved! Click_through icon not showing on reference variables after upgrading to Yokohoma
Hi all, We've noticed that the small click_through "i" icon which appears inside reference variables when viewing a catalog item in the SOW is no longer visible. This icon still appears for form reference fields, but not for reference variables in th...
Resolved! How do I add stories and their child tasks on a free form visual task board?
How do I add stories and their child tasks on a free form visual task board? The free form visual task board only lets me add personal tasks (PTSK) on the board.
How do I rename the displayed column (state) headings in my data driven visual task boards?
How do I rename the displayed column (state) headings in my data driven visual task boards?
How do I show both Stories and their child tasks on a visual task board?
How do I show both Stories and their child tasks on a visual task board? We are not using sprints.
Filter condition in work space
HI Community, I am trying to save a filter condition on my workspace view as follows. But after saving the filter condition and closes the tab and again when I open the same list view the filter condition is getting disabled and getting back to the d...
Email notification display on Activity stream when Dark mode is enabled
Hello everyone, We had the following requirement from the client to build the notifications according to the below template. The issue that we encountered, is that when dark mode is enabled, the email notification that was sent and is displayed in ...
Making Dashboard as default
There are two out of the box Overview dashboards one with 6 widgets and another with 4 showing data such as Incidents assigned Changes assigned Problems assigned etcI had added the Business Stakeholder role to both dashboardsHowever I am now unable ...
How to restrict "More Action" menu options visibility to admins only in Service Operations Workspace
Hi everyone,In the Service Operations Workspace, there is a More Action icon that contains several options. I want to make some of these options visible only to admin users and hidden for others.Does anyone know the best approach to achieve this?Than...
Resolved! Horizontal Scrolling in SOW - Yokohama Upgrade
Hello Everyone! I am encountering an issue/inconvenience after the recent Yokohama Upgrade in which the horizontal scrolling bar when viewing any sort of list (incidents, change requests, articles, etc) in the SOW, will not trigger until you reach th...
Set default dashboard by group?
I'm working on transitioning our teams over to Service Operations Workspace and have been asked to look at Dashboards. When clicking the Dashboard icon, the SOW always defaults to the IT Agent Dashboard. I have been asked to change the default dashb...
Service operation workspace is not support lient scripts
We are tried to autopapulate the comments field when assignment group selected on change but it is not workng where as it is working in classic view
Service Operation Workspace – How to Enable Add/Remove Buttons in Related Records for Change Request
Hi everyone, In the ServiceNow Service Operation Workspace, how can we enable the Add / Remove buttons in the Related Records tab for Change Requests, so that agents (not just admins) can manage related records? The goal is to allow agents to easily...
servicenow operation workspace Alert table
Hi All,I’ve received a requirement related to the Alert table em_alert in the ServiceNow Workspace.In the list view, when an alert record is selected, the Edit button becomes active. Upon clicking it, a pop-up appears displaying some fields. The exp...
