Color Agent Inbox Chat Card for VIP Users

[Alexandru Oltea]

Hi, is there anyway to color the Chat incoming card in inbox of the agents for the VIP Users?

Thank you!

[Samaksh Wani]

Hello @Alexandru Oltea 

Go to UI Builder > Agent Workspace.

You can do the changes from there.

Plz mark my solution as Accept, If you find it helpful.

Regards,

Samaksh

[Alexandru Oltea]

Hello,

I tried before, but I can't find that specific card for incoming chats.

Thank you for replying

[Shannon Burns]

Did you ever figure this out?  We wanted to do this as well.  We have separate queues for the VIPs, but you can't display the queue it's coming in from.  So this would be an alternative, to give it a different color.

[SupriyaWaghmode]

@Alexandru Oltea - Did you find anyway to do ? same user case I am looking. I wanted agent should visible on chat as user as VIP to accept.