CSM FSM workspace "assigned to me" UI action

[PinkuM]

I have a requirement to add a confirmation box in the CSM/FSM workspace after selecting multiple records from the list view, before performing any action.
In the list view, we have an "Assigned to Me" UI action visible. When a user selects this confirmation, the "Assigned to Me" UI action should then perform the actual operation.

Please assist me this.

Thans In advance!

[Naveen20]

Using flow designer

1 — Create the Subflow

Navigate to Flow Designer → New Subflow

Name: Assign Records to Current User Application: Your scoped app

Inputs:

Name	Type
sys_ids	String (comma-separated)
table_name	String

Add a Script Step:

(function execute(inputs, outputs) {
    var sysIds = inputs.sys_ids.split(',');
    var table = inputs.table_name;
    var userId = gs.getUserID();
    var count = 0;

    for (var i = 0; i < sysIds.length; i++) {
        var gr = new GlideRecord(table);
        if (gr.get(sysIds[i].trim())) {
            gr.setValue('assigned_to', userId);
            gr.update();
            count++;
        }
    }

    outputs.assigned_count = count;
    outputs.success = (count > 0);
})(inputs, outputs);

Outputs:

Name	Type
assigned_count	Integer
success	Boolean

Publish the subflow.

---

2 — Create the Declarative Action Assignment

Navigate to sys_declarative_action_assignment.list → New

Field	Value
Action label	Assign to Me
Table	sn_customerservice_case (or your target table)
Applicable to	List
Required Selection	One or more rows selected
Specify client action	true

In the client action payload, configure the two-step flow:

{
  "steps": [
    {
      "id": "confirm",
      "type": "CONFIRM",
      "message": "Are you sure you want to assign the selected record(s) to yourself?",
      "confirmButtonLabel": "Yes, Assign to Me",
      "cancelButtonLabel": "Cancel"
    },
    {
      "id": "execute",
      "type": "SUBFLOW",
      "subflow": "global.assign_records_to_current_user",
      "inputs": {
        "sys_ids": "${context.selectedRecords}",
        "table_name": "${context.table}"
      },
      "successMessage": "Records assigned successfully.",
      "refreshList": true
    }
  ]
}

---

[PinkuM]

Hello, I don’t want to assign the selected records. For this purpose, we already have an out‑of‑box (OOB) UI action in Workspace. What I want is to show a popup when multiple records are selected, before those records are assigned to the actual user.

[Tanushree Maiti]

You can try with it. 

In your UI action make sure

Client: Checked
Workspace Form Button: Checked  //under workspace tab
OnClick: runAssignToMeConfirm()
Condition: current.assigned_to != gs.getUserID() && current.canWrite('assigned_to')  //Change cond as per your requirement

Sample script of UI action:

function runAssignToMeConfirm() {
var modal = new GlideModal('glide_confirm_standard');
modal.setTitle('Assign to Me');
modal.setPreference('title', 'Are you sure you want to assign this task to yourself?');
modal.setPreference('onPromptComplete', 'confirmAssignToMe');
modal.render();
}

function confirmAssignToMe() {
gsftSubmit(null, g_form.getFormElement(), 'assign_to_me_server'); // 'assign_to_me_server' is the Action Name
}

if (typeof window == 'undefined') {
serverAssignToMe();
}

function serverAssignToMe() {
current.assigned_to = gs.getUserID();
if (current.assignment_group.nil()) {
// Add logic to find group if needed
}
current.update();
gs.addInfoMessage(gs.getMessage('Record assigned to {0}', gs.getUserDisplayName()));
action.setRedirectURL(current);
}