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Customizable Search Widget in Service Operations Workspace

Yi Ming Song
Tera Contributor

‎09-15-2025 02:10 AM

I'm looking for a way to search for attachments. After a user attaches attachments in any task-based record(incident, change, etc), he wants to search for the record containing the attachments by caller_id/requested_by/requested_for, title or keyword of attachment, or the number of the ticket directly. Is this actually viable in service operations workspace? This is my first time working with any workspace, so I'd appreciate any input. 

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Rafael Batistot
Kilo Patron

‎09-15-2025 02:21 AM

Hi @Yi Ming Song 

 

The attachments are stored in the sys_attachment table. You can find all there 

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Yi Ming Song
Tera Contributor
In response to Rafael Batistot

‎09-15-2025 04:31 AM

Yeah, I am able to use background script to test all the logic and get the information that I need. Just that I don't have a good idea on how to bring this to the SOW search widgets.

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