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Customizing Twilio SMS Default Template in Workspace (SOW)

pundalik
Tera Expert

14m ago

Hi all,
I need suggestion for the Twilio SMS/Voice integration in ServiceNow?

We have a requirement to pre-fill a default template in the Send SMS modal.

Navigation Path:

  1. Open Service Operations Workspace (SOW)

  2. Open an Incident record

  3. Open the Expert On-Call panel on the right sidebar

  4. Click Contact on a user card

  5. Click Send SMS -> [Default message should populate here]

pundalik_2-1788159534532.png


Let me know if there is any way to achieve this.

Thank You!

 

 

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