Hi all,
I need suggestion for the Twilio SMS/Voice integration in ServiceNow?
We have a requirement to pre-fill a default template in the Send SMS modal.
Navigation Path:
Open Service Operations Workspace (SOW)
Open an Incident record
Open the Expert On-Call panel on the right sidebar
Click Contact on a user card
Click Send SMS -> [Default message should populate here]
Let me know if there is any way to achieve this.
Thank You!
Hi @pundalik ,
The modal that is being rendered is not directly available for editing in UI Builder. I previously worked on a similar use case where I needed to add an additional field called Sensitive Information and, based on the selection, mask the Work Notes.
Coming to your use case, please follow the steps mentioned in the community article below up to the point where you modify the Extension Point field in the UX App Route (sys_ux_app_route) record for Notify SMS Dialog SNC (Sys ID: 2f591cfaeb3a2110dd0583402a522816) and create a Variant record.
Unable to find configuration for "Make approval decision" button in SOW.
1.Once the Variant record is created, open the Variant record. At the bottom-left, you will find Client State Parameters.
2.Locate the Message client state parameter and provide the initial value that you want to use as the template and Save the changes.
After this configuration, whenever the Send SMS action is clicked, the Message field will be automatically populated with the configured initial value/template.
If you find this information useful, please mark the response as Helpful and Accept the Solution.
Regards,
Harish
