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Unable to find configuration for "Make approval decision" button in SOW.

AkurathiPrK
Tera Contributor

I'm trying to identify where the "Make approval decision" button and its corresponding Approval Decision dialog are configured in Service Operations Workspace (SOW).

Currently, when an approver clicks Make approval decision, a modal opens with Approve and Reject options and an Approval notes field.

Observed behavior:

  • When Reject is selected, Approval notes becomes mandatory (Approval notes *).
  • When Approve is selected, Approval notes is optional.

My goal is to make Approval notes mandatory for both Approve and Reject decisions.

Could someone please point me to:

  1. Where is the Make approval decision button/action configured?
  2. Where the logic that makes Approval notes mandatory only for Reject is defined?
  3. What is the recommended way to make Approval notes mandatory for Approve as well?
  4. I've attached screenshots of the dialog for reference.

    Any guidance would be greatly appreciated. Thanks!

     
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