Hi @AkurathiPrK ,
As mentioned by @sachinvic , OOB ServiceNow restricts editing this page. However, I have a workaround that I regularly use in cases where the page is not editable directly from UI Builder.
1.Navigate to the UX App Route table and locate the record with the name “Chg Overview Approvers” (Sys ID: 133964ab071111100339a95eced30031) and open the record.
2.Modify the Extension Point field value to “SOW Record page modals.” If the Extension Point field is not available on the form, add it to the form first and then modify the value.
3.Open UI Builder, select the Page Collections tab, and open “SOW Record page modals.”
4.Open the Change Approvers Overview page, as shown in the screenshot below.
5.Open the page record and create a Variant, as the OOB page is not editable. Modify the Variant Order to -1 (or another appropriate value).
6.In the Editor tab, under Modals, select the Reason Notes Textarea component. On the right-hand side, you will see that the Required property is currently set to decision == reject.
Change this to Static Input and select the checkbox so that the text area is always mandatory.
7.Save the changes. Now, when clicking Make Approval Decision, the Approval Notes field will always be marked as required.
8.Once the changes are completed, revert the UX App Route record to its previous state by clearing the Extension Point field.
If you find this useful, please mark this response as Helpful and Accept the Solution.
Regards,
Harish
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