Dashboards in Service Operations Workspace
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‎02-04-2025 03:55 AM
We are preparing to launch Service Operations Workspace, and our User Acceptance Testers have inquired if it's worthwhile to recreate dashboards already in use in the normal UI view.

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‎02-04-2025 07:32 AM
If you keep offering the dashboards in the normal UI your users will keep using the normal UI and not move to the new SOW.
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‎02-14-2025 08:08 AM
I realize from your answer that I could have phrased the question better. Is it worthwhile to have everyone recreate their dashboards in the Service Operations Workspace? Users have invested significant time developing their reports and dashboards in the normal UI. What advantages would justify requiring users to abandon their existing reports and dashboards and recreate them in the Workspace? Currently, I don't have a compelling answer.