SOW - can we add work instructions?
Hi all, Is there a possibility to add work instructions in the SOW ? Can you please advise? Thanks,Valentin
Forum Posts
Resolved! How to hide the "New" Button specifically for the RITM list?
I've tried the declarative action suggestion mentioned here, and either it doesn't work or I can't find the right variation being used (have tried all I can find). I need to hide this button in SOW:
Search bar in Custom workspace is not working
Hi Team,I’ve created a custom workspace, but I’m noticing an issue with the search behavior. When I click on the Exact match label, the case record does not open. However, if I click on View results, the record opens as expected.Could you please help...
Can you create default filter sets for all users in Service Operations Workspace
I would like to create 3 filter sets for all tasks. I am able to do so, but it only appears when I am not impersonating. Is there a way to make them universal and store them in an update set?
How to Show the declarative action only on Service operation workspace
Hello Team,I have created one Declarative action for incident table i want to show that declarative action only on Service operation workspace.If i check the checkbox Enable for all configurable workspaces it is visible in my Service operation worksp...
Adding Incidents to Service Dashboard
In the Service Dashboard the color representation of the Service Instance is keyed off of any open Alerts. Is there a way to add Incidents to this? It would be nice to be able to indicate an open issue against a Service that may have been reported ...
Resolved! CSM Workspace / Add variable formatter in a dedicated tab
Hi all In CSM workspace I can add variable formatter in CSM Case form following instructions in this page (https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/product/service-catalog-management/task/configure-default-variable-edi...
Export Multi row to excel after that task is open from SOW
HiAfter I have already created a multi-row I need to export it to an Excel file through WorkspaceThe problem is that the multi-row answer table does not give me the information organized as it appears in Workspace
Configurable Workspace triggering "Refresh List" from UI actions or scripts
Hi, we have multiple UI actions that modify related list records. After the execution of the action, the user must always manually click the "Refresh List" button on the related list. We want to have an option to trigger this refresh from an UI actio...
SOW List - Edit Form and Filter icons not visible when user has role evt_mgmt_user
Added the role to enable users to see the Services Dashboard in SOW. Sadly users with evt_mgmt_user cannot see the Edit Form icon () or List Filter icons. I cannot find anything on this in ServiceNow Support or the community. Screenshot shows the ic...
Attribute 'Editable' read only on Express List View table [sn_sow_exp_app_view]
The attribute 'Editable' is read only on the Express List View table [sn_sow_exp_app_view]. Having the configured views editable in the Express List is something really desirable to Event Management Operators, because it is really useful to use the f...
Resolved! Change the catalog reference in the create request from incident button
Hello, I have created a new service catalog and I want it to display when I select the "Create Request" button on an incident record. How can I change the catalog reference in the "Create request" button in an incident record?
Update the Impacted service field in alert table. as it is doing a count instead of showing the name
Hi Connections short description: Update the Impacted service field in alert table. as it is doing a count instead of showing the actual Name of the Impacted services In SNOW Demo - they are showing the alert table. where the field "impacted Services...
Resolved! Is it recommended to use service operation workspace for service desk?
Hi Team I am new to service now and i would like to know if it is recommended to adpot service operation workspace for service desk team as we are currently working with the classis views. How long it will take to configure and provide training for t...
How are Knowledge Gap records being closed when the Incident Closes?
Hello all, I am seeing an issue where Knowledge Gap records in the kb_feedback_task table are being closed out when the related INC record is Closed. How is that happening?
