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Resolved! UI Builder: Tab title in SOW

Currently when you open a ticket in the SOW, the ticket is opened in a new tab. Can anyone tell me which page or variant this is? The title of the tab is the ticket number that we've opened. I'm not sure if this is something that can be changed.

Options when Reassigning Cases

My team and I are looking for advice/guidance/thoughts on reassigning cases and having the agent select a reason for reassigning the case. BackgroundOur group works in HR and we are the Tier 1 support for an "Ask a Question to HR" request, which is m...

Madelin D by Tera Contributor
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  • 4 replies
  • 0 helpfuls

Configure upcoming tasks on SOW

Currently this shows up for tasks that have a due date selected. I was wondering if it would be possible to configure it so that tasks created in the visual task board would also show up as they have a due data field on it already.

joshmorris_0-1742386208200.png
joshmorris by Tera Guru
  • 887 Views
  • 3 replies
  • 1 helpfuls