Service operations workspace email dynamic translation
Hello!Is there any feature/plugin for dynamic translation to translate outgoing emails that are manually written from the SOW ex. incident record from this view?
Forum Posts
Issue: User is unable to read the values of Version and Language fields
Issue: The Version and Language fields on an open knowledge article in the SOW have the same color background and text, making the fields unreadable.Steps to Recreate:- Navigate to SOW- Open any Knowledge article- Scroll down to the bottom of the art...
Show Knowledge Article Activity Buttons in Playbook
A user with admin will see three buttons: Mark complete, Skip, and View article.However, users without admin (Grant evt_mgmt_operator, pd_autor, playbook_write, playbook_admin, etc.) will only see View Article. Why?
How to Hide/Remove 'Knowledge' and 'Knowledge Articles' from Agent Assist in SOW
I am working on configuring the Service Operation Workspace (SOW), specifically for the Agent Assist feature in the Incident Deflection search context. Currently, we are using the searcher option set to 'Knowledge and Pinned' for this context.Is ther...
Metric Tab in Alert Record
How to hide the Metric Tab in the Alert Related list in Service operation workspace
Customize the Comments Field in SOW
Hey all, in the SOW, I want to customize the size of the additional comments field to be bigger when showing up in default(height = 300, max.length=8000). How can I achieve this? Thanks in advance
Service Builder UI List/Form buttons in SOW
Hi, When installing "Service Builder" it comes with 4 UI actions for creating and updating Service and Offerings.The actions are working in Core UI but they are not configured to work on SOW. Can anyone here in the community assist with how I should ...
Resolved! "Actions" In Agent Assist
Hi How do you add actions in Agent Assist?Like "Attach", "Helpful", We want to add our custom actions
SOW Usage
Hi, I would like to know if it's possible to track who use SOW? We try to migrate from classic UI to SOW, but users are not very happy with workspaces. So, I would like to see who use it and who does not. We have User Experience Analytics installed,...
Multi-assignment in Workforce Optimization for custom RITM records
Hi everyone,I’m working on Workforce Optimization for ITSM and I have a requirement to enable multi-assignment for a custom RITM record.I tried updating the record in the sn_wfo_work_sched_work_config table by modifying the "Assigned to field", which...
Weird Issues in custom Workspace using UI Builder
Hi Everyone Not sure if I would get any replies as such but this is actually a pretty basic question to which I have never ever heard anything remotely anywhere and thats pretty strange . I will begin by saying that UI Builder is cool and "heart num...
How to pull incident list which are SLA Business percentage is 75% or more than 75% ?
Hi All, Actually I have a requirement that , in workspace we have create new List called "SLA Due", so which pulls the list of incidents which are SLA Business percentage is 75% or more than 75% ? Please help me to achieve this ThanksDeepika
How to make the List View's preview icon popup details of an Incident fields Read only
Hi team,How to make the List View's preview icon popup details of an Incident fields read only for ITIL role/Service desk agents Thanks
Playing an .mp3 uploaded file without downloading.
How can we play an .mp3 file using any audio player on page without downloading.in this section (Listing page) Location - All >> Interaction >> manage attachments >> uploaded file listingIs it possible?
Playbook Footer Character Limit
Are there any title and footer character limits to set in the Playbook Activity UI layout?Is it possible to change them?Currently, if the footer exceeds 60 characters, it cannot be written in all.
