SOW Attachments: ability to encrypt
currently, when I click on attachment, I have the ability to select an option to encrypt the attachment on the normal platform but this is not available in SOW. any idea how to show the encrypt checkbox in SOW
Forum Posts
Hide "Email" choice from "Delivery Type" Drop Down in Export button pop-up in Configurable Workspace
Hey Folks, I have a requirement to hide the "email" choice value from the "Delivery Type" drop down on the Export button pop-up window in Configurable Workspace. Does anybody encountered/has an idea about this situation? if so, please share your in...
Ideas to replace a custom formatter for Service Operations Workspace?
In the old UI, we created a custom formatter that showed all work notes and customer comments for all SCTASKs belonging to an RITM. We did this because notes are often missed, causing the fulfiller to do something or communicate something that creat...
How to Restrict 'Change Request' from Appearing in Service Operations Workspace Search Bar
I'm working on Service Operations Workspace (SOW) and I need to restrict 'Change Request' records from appearing and opening via the workspace's search bar. note:I do not want to restrict this in global search — only in the SOW workspace search bar.I...
Modifications in SOW
Hello Community,Good Day!While working on a requirement mentioned in the SOW (Service Operation Workspace), I accidentally clicked on the "Close option" and now it is no longer visible in my view. Could someone please guide me on how to restore or r...
Update SC Request status page in service operations workspace (SOW)
In the SOW, I'm submitting a catalog item from an Interaction. Once the catalog item is submitted, it is redirecting to the below status page. We are trying to update the Request status page in service operations workspace(SOW) I see the status is co...
Resolved! Visibility of the 'Edit' button in the Service Operation Workspace
Hi everyone ! I'm having a problem with the 'Edit' button in the SOW, highlighted in red in the screenshot below. The button isn't always available in lists, whether in 'Lists' or 'My Lists'.But I realize that with the admin role, it's guaranteed to ...
I want to Swap 2 buttons position on Service Operations Workspace
Hi, On Interaction record, I want to swap the "Create Request" and "Create Incident" button position on Service Operations Workspace, Please find attached screenshot.I changed order of both UI actions in sys_ui_action but it didn't work.I also tried ...
Resolved! How can i change the label in the catalog form in employee center
I want to change the text in this 2 place. How can i do that?In employee center
Live Agent - End User Inactivity Setting - where do I change the setting to extend the default set
In live agent chat once a conversation has been initiated after a period of inactivity (150 seconds) the end user gets he following message:"The conversation is timing out, are you still there?"if no further response ( a further 240 seconds) the ch...
Resolved! SOW - Adding tab within catalog task form
Hi allI have had a request to add a tab within the catalog task form within Service Operations Workspace. Where we currently have "Details" and "Related records", they would like a 3rd option/menu , "RITM Comments" (see attached for where they would ...
Transfer to Live Agent - Maximum Wait time - waiting end user messages
Hi we currently have maximum wait time set to 2 minutes 30 but we don't really want this to time out so quickly and as such we are thinking of changing this setting to a longer period.Is it possible for the end user to receive messages every 90 secon...
Service Operations Workspace UI Actions
Good Day, I am encountering an issue on the sysapproval_approver table with regards to approving and rejecting Knowlegde articles. We have specific users that when not in Service operations workspace they can see the approve and reject button but wh...
Announcements in service operations workspace - based on region
Hi , I have requirement of configuring announcements in SOW , it should be visible for local IT and end users.and also based on my region i should be able to see only those particular announcements in my SOW.
Service Operations Workspace - My List - remove 'Share'
Can anyone provide instruction on how to remove 'Share' from the pop-menu off of the 'My Lists' menu in SOW? See attached image.
