Displaying Confirmation Message in SOW View while closing the case
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07-24-2025 04:59 AM
Currently, the confirmation message that appears when closing a case is only shown in the native view, not in the SOW view.
we want achieve UI page to confirm both the fields from case record while closing the case record we want populate those two fields in the confirmation message on click yes UI action will proceed and close the case if no abort the action and stays on the case record for the change of those fields. Thanks
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07-24-2025 08:29 PM
Hope you are doing good.
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader