Hi All, I'm facing a challenge in SOW workspace in leveraging the code behind the "Create Request" UI action button on interaction form. We have a requirement to open the selected catalog item if Request category is chosen on interaction form. So, I'...
Hi,We’re trying to configure the workspace so that clicking on the plus sign opens an embedded topic page. I understand that this involves setting up the chrome_tab UX page property.Does anyone know how to correctly configure the routeInfo and condit...
Where do I change the roles for each Service Operations cards on the Overview tab? I know that we can edit the cards on the SowIncidentLandingPageUtils ScripInclude, but couldnt find a way to edit the roles. function include({imports}) { let serv...
Hello, I am attempting to edit a few things within the "Requester information" sidebar on the interaction record. I need to be able to edit the default filter of the tasks that are being checked in the "[opened_for] tasks" section of the sidebar comp...
Hello Team,Someone please help me to set Audio alert for new ticket & any new update in already existing ticket in Service now portal. Regards,Subodh
Hi all, We've just install Xanadu on our non-production instance and when we open an alert on SOW, we see a new tab 'Overview'. This tab is only visible to non-admin users and we don't know how to make it also visible to admins (usually it's the othe...
Hi, For a requirement, we have created a custom table for service requests, created a custom portal to raise service requests for custom categories that are stored in custom table created. Also, created a support team with 9 users in that group who w...
Hi everyone, I'm back with another question regarding donuts on SOW. I've found the SOW v5.0 configuration guidance PDF and some other posts about customizing the donut visualizations on the overview page in SOW, but I'm running into an issue with a ...
Hi Team, On Service Operation Workspace, Interactions sub categories list's are missing for ITIL user, however admin users can see all Interactions sub categories. But on Agent workspace all Interaction sub categories list are visible for the users: ...
Hi, I have created Dashboard that has different reports like, regular reports, interactive filters and performance analytic reports which is taking data mostly from sc_req_item table. These reports are for RITM's which are created from custom portal ...
I am looking in requested item to be able to replicate "Record Information" as well as showing incidents with the same cards sla caller Assigned user The functionality is the same depending on the configuration
Hi,I've added a tab for "Next Actions" (see screenshot), but I am not sure which component to use to show them. Any ideas?Many thanks.
When I search in Agent Assist in SOW, only 10 cards are displayed. I would like to show all the results (at least 20 cards). The documentation states, 'the default number of search results is 10.' Is there a way to change this?https://www.servicenow...
Hi Everyone , Has anyone come across this at some point of their life working with the SOW or the UI builder as I state . We want two tabs in the Overview sections on the landing page is SOW .One tab would have one set of widgets and the other tab wo...
I'm trying to use the OOB Ticket Feedback survey and include a link to the survey from an email notification when a ticket has been resolved so I turned off sent notifications from the Ticket Feedback survey and included the link https://instance.ser...