On both of these workspaces, the home page displays a 'Hello' <first name of user> in the banner at the top.We have a custom field where we pull from our HR system for a preferred first name (u_preferred_first_name) and when a value is present, we pr...
Hi All, I have create a UI form in Service Operations Workspace in which we have 'Approver' reference field. Requirement is to fetch only users with ITIL role in that field. Below is the sample code i tried, Ui action workspace code: var approve =...
Hi Team, I'm trying to set the landing page for the OOTB Service desk group, so when a user from the servicedesk group logs in , they would see the SOW landing page instead of the home pages. To do that I'm referring below sections of the sn docs and...
Hey All, We have Email templates that are trigered at certain events. e.g. incident assigned to agent. When the email goes to the agent, there is a button within it that they click on and it takes them to the incident which opens in the native view....
Hi! After looking through a lot of community questions, ServiceNow Docs etc., I am still wondering how to configure the SOW Dialog Box that appears when clicking on the "Resolve" UI Action in the Service Operations Workspace (see picture).What I wan...
Hello, I have noticed after Vancouver upgrade I'm unable to see the 'Open in UI Builder' button on the top right of configure workspace (In the UX App Configuration Service Operations Workspace page). I have also noticed in Vancouver's UI builder the...
Is it possible/does anyone know how to take a pre-existing dashboard and add it to the Service Operations Workspace? I added a custom analytics center based on this documentation (https://docs.servicenow.com/csh?topicname=add-analytics-center-to-expe...
How to use modal in workspace/ui builder via ui action/client script
I have a requirement where I need to add new Workspace Module in CSM/FSM Configurable workspace. We need to add it under the Inbox Module. In agent workspace we directly have an option to add new workspace module but I couldn't find the same for Conf...
Hello Everyone, Can you please point me the script which is executing to set the state and state reasons for agent chat interactions. We have an issue where user ended chats are setting the state reason as "Agent ended" which is impacting the reports...
In the native view on incidents, we add a link in the worknotes to the knowledge article best suited to fix the issue, in Service Operation Workspace we can still click this link but opens in the back end. We want to be able to open these links in ag...
Hi All,I am trying to achieve the following requirement by using Playbook and Workspace for Audit Management.I need to show case the checklist on workspace ( that I defined using the checklist_template , checklist. LIST tables) but I need to change t...
hello community, why is a REQ „Approval = Approved“ and „Request state = approved“, although the RITM is not approved yet, meaning there is also no SCTASK yet. how is that possible? can you please clarify me? thank you so much in advance
I would need to see the buttons in the Service Operations WorkspaceAs you see them in the background and their action and they disappear.Please help,thank you
Greetings Community,  I've heard that ServiceNow plans to phase out the standard list view (e.g., All -> Incident/Problem - All) and encourages us to transition to the "Service Operations Workspace." Can anyone confirm if this is accurate? Frankly, I...
