Hi, Since we installed the latest version of SOW (ITSM + ITOM) the automatic redirection to SOW at login does not work anymore. The user remains on a page with a message waiting for redirection. He must click on the link in the menu to switch to SOW....
I created a many-to-many relationship between a custom table and the incident table and added it as a related list on the incident form. When I open the incident form in the workspace, and in the related records of that custom table, if I select 'New...
Hi, I want to duplicate the default variant Record SNC to make some modification on it.The new variant was correctly create, but when i test it (without any modification), I have a different view on the compose component.On the default variant, I can...
Hello,How we can include change in "SOW" dashboard.I need to add Change in SOW Dashboards. Please refer the below Screen shotAfter catalog tasks assign to you need to add Change.Thanks!
Hey,Agent assist work perfectly but can't get recommendations up even with OOB-features in Incident-table. Creating new incidents produces error "applyPredictionForSolution(gr, solution) " out of the box.
Hello Experts,I have added an 'requested item widget' in the SOW dashboard by creating EVAM defination and called it using 'SOWLandingPageTier2UtilsSNC' It worked fine just the issue is records are not being displayed when i am clicking on the widget...
Hello all,I am attempting to update the homepage of the Service Operations Workspace to display the preferred name instead of the first name in the banner that currently says Hello <first name of user>. We have a custom field in the sys user table th...
Hi All anyone have any document / reference how we can add a process flow in service operation workspace on change management.
In Service Operations Workspace under agent assist, out-of-the-box interactions are limited to searching for knowledge articles, which is why there's no filter available. However, in Agent Workspace, agents can search for both knowledge articles and ...
Hello,Is it possible to perform the following in Service Operations Workspace: 1. Change the order of the filters: Your work and Your team's work - so that Your team's work will be displayed first as default for a specific landing page? This should ...
Hi All,I would like to show custom cards related to incidents and problems on the Event Management landing page of SOW.Could you please suggest.
In service operation workspace incident list view there is a preview button, once the user clicks that button preview popup will come with some details of the incident. How to edit that preview popup window. I have to make read-only for all fields an...
Hi, I have a UI action which should be visible in HR agent workspace in HR case record, which will open a new tab in workspace itself. The link is of a catalog item where I am also passing a sys_id of the current HR case. I have written below code in...
I am trying to add a custom card (donut) for Incident SLA on the Event Management Landing Page of the workspace.The group by field used is Actual Time Left, which basically uses Report Range for displaying the donut data labels.On clicking on any par...
Is "Import Messages" a function still available in SOW like it was in Agent Workspace? Or is that intended to be replaced with something else, like starting a chat with the caller/user from SOW? Thanks!
