Hi,
I want to change the form headers that appear in the Service Operation Workspace for the different lists in the CMDB (attached images below). SOW is primarily where they will be working currently. From what I understand, I need to create a record related to the list that I want the form header to belong to in the (sys_aw_form_header) table. Have I understood this correctly?
When creating a new record, you need to choose an Application (sys_scope). Which one should I choose there? I see that the form header for Configuration Item [cmdb_ci] has "CMDB Page Templates" as the application. Should I change the scope to this and create a new form header with the same scope (CMDB Page Templates) or use "Global" or another one?
The primary field is what will appear at the top/largest with secondary values below, but where will the subheading be located?
I also see that one of the lists only has the text "Record" on the tab. Is it easy to change this for the specific list?
I have read/looked at various articles in the SN documentation, but I am a bit unsure if I have understood it correctly. So I hope for clarification and possibly explanatory answers if there is something else I need to do to change this.
SN documentation:
And thank you so much for the response in advance!
