I am looking at generating a URL in a notification that will link a user to a filtered list of records in Workspace. For example a list of incidents where the caused by Change= "CHG0040006" In the old UI (UI16) this would be achieved with sysparm suc...
I am trying to figure out why the Users are not being redirected to the SOW. I have used my PDI to setup the following scenario. 1. Created a group called SOW Users and granted the role of ITIL (the only role for this group)2. Added some users to...
Hi Guys, In the Service Operations Workspace, I need to remove the Fix Tasks tab in the Problem Management module.We have our own process for Problem and we do no need the Fix Tasks. I need to replace it with a list of approvers. Thank you in advanc...
HelloI need to reuse the existing "NEW" UI action on the related list on the workspace. So instead of showing only on the classic interface, I also want it to be shown on the SOW.This is my first time doing this. I noticed there's an option in the UI...
The following is in Xanadu. I made a change to the Preferred Contact Source file which is a ux client script include file. After the change, I do the following: 1) Got to Service Operations Workspace2) Open the On Call Calendar3) Click on a user...
Hello, In Service Operation Workspace : in the lists, the search bar with the magnifying glass is no longer available for performing quick multiple searches, thus reducing the number of clicks for operators (as in classic back-office). In classic bac...
The ask from my Manager was to add Email to EM_Alerts from workspace. I added it to the table so the "compose email" shows up. Which if you go directly to the Alert non workspace it works. But when you try to send from the Alert you get the following...
I have been asked if you can switch around the Comments and WorkNote when you are in Service operations workspace (SOW) so Work notes (Private) is first
1. Open dashboard https://xxx.service-now.com/now/platform-analytics-workspace/dashboards/params/edit/true/tab-sys-id/28ddda7a2. Open dashboard details, you can view that we've added "service operations workspace" and "platform anlaytics workspace" t...
Hi All, i need to create "Create Normal Change" in service operation service-now, i need to create change from problem if below item need to copied Short Description (Problem Statement)DescriptionServiceService offering Config item there is OOTB ui a...
I want to be able to click on the "+" tab in SOW to create a new KB article, presenting users with the window to choose the knowledge base they want to add the article too. I'm seeking help with formatting the JSON. I can create an article in the def...
Hello everyone,We have a requirement regarding the Automated Work Assignment inbox notifications for the Service Operational Workspace.We would like to add a 'close' (x) option on the card for the Catalog Task record notification to close the notific...
When a user replies to an email from ServiceNow which contains screenshots when the email gets added to the ticket activity the screenshot is not visible and I can only obtain them in the sent mailbox under my admin account download them and add them...
Does anyone know where to edit the message when an ITIL user logs a request ticket from the SOW saying Than you! Your request has been been submitted. I want the View Details button to bring me to the RITM instead of the REQ
