How can we open Catalog Item page in Workspace?
We have requirement to allow user to submit catalog item from Workspace. Can anyone help us?
Forum Posts
How to enable workspace search to open in a tab in configurable workspaces
In the Agent Workspace, when using search the results opened in a new workspace tab. This allowed the user to switch between tabs, quickly open new tickets or review the existing ones. The search results in Service Operations Workspace now open over ...
Hide "Problems" and "Changes" applications from the menu of Service Operations Workspace
Hello, Since we don't use yet problem and change processes in our instance, is there a possibility to hide applications "Problems" and "Changes" from the menu of Service Operations Workspace ?We want also to remove "New change request" from here also...
Access from one instance to other instance through Integration
Consider in one form we are entering the details of other instance and roles which we required.How we can provide access and roles to another instance via integration.
Subcategory in the 3 level categories doesn't show any value.
We have three levels of categories: "Top category - match OOB category," "Category - match OOB subcategory," and "Subcategory - customized field." All the categories are stored in the choice table. The "Category" depends on the "Top category," and th...
Errors after updating "Service Operations Workspace ITOM Apps" & "Express List"
Hello.After updating the following apps to their latest version, we started to observe some issues: 1- Service Operations Workspace ITOM Apps: when opening any alert using the Service Operations Workspace, we receive a pop-up saying "requested uri ...
Trying to use g_form.elements in agent workspace but is not working
What is the equivalent of g_form.elements in agent workspace? I want to use this in my client script.
Configuable Workspace Question: Need help to identify what this is
Could someone help me please. What is this area called on the configurable workspace?
How to show only cmdb 360 and inshights tab for only admin in cmdb workspace
How to show only cmdb 360 and inshights tab for only admin in cmdb workspace?
I am unable edit work tab in ui builder cmdb workspace it showing blank
I am unable edit work tab in ui builder cmdb workspace it showing blank both original and duplicate varient how to fix it
How to add or remove quick links in managment tab in cmdb workspace ?
How to add or remove quick links in managment tab in cmdb workspace ?
Resolved! Client script works partially service operation workspace
Dear Experts,I would be grateful for your assistance with an issue I am encountering.I am working with a client script on an incident form where I am supposed to automatically retrieve data such as the phone number and location upon selecting a calle...
SOW requests
Hello, I wanted to get a sense if in the workspace under the interaction, can you send public comments so that you can share a KB article or a Catalog form with the client. Additionally, once an interaction is logged and it is a request, it takes th...
SOW close vs complete
Hello I wanted to ask what is the rationale and difference between "Close" vs "Complete" when closing an incident ticket.Thank you
Build button as same as incident in SOW for SC Task
In SOW Incident under Record information section we have "Assign To Me" or "Reassign". Same way need to set up in Catalog task record information tab. Incident SOW : Highlighted button need to configure in SC task in SOW workspace.SC Task : Need ...
