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Service operation workspace dashboard

Hello Experts,I have added an 'requested item widget' in the SOW dashboard by creating EVAM defination and called it using 'SOWLandingPageTier2UtilsSNC' It worked fine just the issue is records are not being displayed when i am clicking on the widget...

piyush_garg_0-1725609499056.png
piyush_garg by Tera Contributor
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Resolved! How to open a new tab of Catalog Item in Workspace.

Hi, I have a UI action which should be visible in HR agent workspace in HR case record, which will open a new tab in workspace itself. The link is of a catalog item where I am also passing a sys_id of the current HR case. I have written below code in...

Community Alums by Community Alums  
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Import Messages

Is "Import Messages" a function still available in SOW like it was in Agent Workspace? Or is that intended to be replaced with something else, like starting a chat with the caller/user from SOW? Thanks!

Redirect ITIL users to CSM workspace now SOW

I want to redirect users with itil role to CSM FSM workspace not the SOW workspace.I have already created the property for the script include SPEntryPage and method getFirstPageURLL, I have also disabled SOW workspace within the Experiences for Servi...

cloudv by Tera Contributor
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