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Link direct to Survey

I'm trying to use the OOB Ticket Feedback survey and include a link to the survey from an email notification when a ticket has been resolved so I turned off sent notifications from the Ticket Feedback survey and included the link https://instance.ser...

lynchr02 by Tera Contributor
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Resolved! Highlight VIP Users

hi, i am trying to highlight VIP users as purple within incidents (when support grouping field is "VIP") but it does not appear to work? it's configured as shown on screenshot 2. not sure if it has to do with the selected workspace? - here i can only...