Restrict User to Remove Filter in Service Operations Workspace
Hi Community, Please suggest how to restrict User to Remove Filter in Service Operations Workspace. Please see the screenshot below.
Forum Posts
Azure Provisioning in ServiceNow Users
Hi, We are having issues when it comes to provisioning. The mapping is correctly mapped in edit attribute mappings but the details are not being updated from Azure to ServiceNow. I checked our Azure Provisioning and found 2193 errors and most of the ...
Add dependencies in workspace case creation
Hi everyone, Might be a silly question but how do I add a dependency component to Agent Workspace? Meaning, for example, I have a button named Next and then a component. How do I make the component appear, only after I click the 'Next' button? Thanks...
Declarative Actions additional mapping for OOTB Add payload UXF Client Action
Hi everyone , My requirement is to add records in a m2m table , I am using the common add payload for GRC (ootb) to do that . I need to update additional field on my m2m table too , as my field for m2m is actually a document id field , so i need to a...
Resolved! SOW not redirecting as home page
I have tried everything to get the SOW to redirect to ITIL users but it just wont work and always uses the value in the glide.login.home system property. It seems like it takes precedent over all the rules set. Any help as I have tried everything alr...
Queries on Service Operations Workspace Express List Views
Hi! I am facing a few issues in Service Operations Workspace - Express List Views. 1. Can individual members can apply customized filters to the Express list View without impacting the main filters that are already present in Express List View:We are...
Adding hyper Link in Error message in SOW using business rule
Hi , I have a requirement where i need to add one hyperlink in an error message which is coming from a business rule after validations.On clicking the hyperlink it should open in a new workspace tab for creating a rca type problem task.It shouldnt re...
Not redirecting to the landing page
This rule doesn't work, it is not directing non admin itil users to the SOW. Any help?
SOW - Create Knowledge article by selecting a template
Hello All, I am trying to make so that from SOW the agents would be able to create a knowledge articles from a resolved incident by selecting the most correct KCS template.The OOB functionality directly generates an article with some standard templat...
SOW Workspace Issues after upgrade to Yokohama
after our upgrade from xanadu to yokohama, the SOW Workspace is throwing the error: Cant display this workspace
workspaces creating a hyperlink to direct to incident record
here in above picture i am creating a custom workspace from scratch -in the carousal i am retrieving the incident records using data resource ( using lookup multipal records ) but here i am getting the same short description for every inciden record....
How to customize the homepage of Service Operation Workspace
I know it depends on the real requirement how to customize the homepage. For the home page customization, SNOW provides an admin page for some flexibility. And it has KB regarding the landing page part https://www.servicenow.com/docs/bundle/xanadu-it...
Catalog Item Page SNC - Update to point to different/custom page
I've created a variant of 'Catalog Item Page SNC' (under Record) in hopes to change the page that is used/displayed in the Catalog iFrame. It looks like it currently uses the below and I'd like to update it to a different/custom page. Current page us...
in service operation record information for incident sla i have to show the business time
in service operation record information for incident sla , I have to show the business time but it is showing the actual time
On-Call Schedules Contact card
Does anyone know if it's possible to change what fields get shown for the On-call profile card when you click on an On-call calendar profile? It's currently only bringing up the phone and I want to add the mobile phone field. Thanks,Victor
