How to create a report on interactions created using Service Operations Workspace ?

[prash4]

Platform: ServiceNow Service Operations Workspace

Requirement: Reporting on Workspace Interactions & KB Usage in Incidents

Requirement Summary:

The client requires reporting for:

1. Interactions

• Number of Interactions created via Service Operations Workspace (SOW)

1. Incidents

• Number of Incidents created via SOW
• Incidents where Knowledge Base (KB) articles were used during resolution in SOW

[Mark Manders]

What did you already try and where are you stuck?

Just getting a requirement from a client and let others do it for you for free, isn't what the community is for. At least state what you already checked on. ServiceNow provides tons of analytics that can be utilized.