How to disable the popup of problem task in service operations workspace

[Chaitanya naram]

When I click on the new on the Problem tasks section under problem record OR Create Problem Task on problem record in "Service Operations Workspace", it opens a popup window asking to choose type. I would like to disable this and directly lands into new problem task record page in workspace. How to do that?

[mattlloyd]

Hi Chaitanya,

I'm not sure that is possible because you don't have a way to switch problem task types once you have created a problem task, that is why the interceptor asks which type first (change does the same).

Otherwise you could use a flow or rule that pre-creates a problem task so you don't need to use the New action.

[Chaitanya naram]

Hi @mattlloyd ,
We don't user problem types in our problem task. So If I disabled the record type selectors for problem task or change task, it opens a popup but nothing shown over there.

/sn_sow_interceptor_record_type_selector_list.do?sysparm_query=applies_to%3Dproblem_task&sysparm_first_row=1&sysparm_view=

So my requirement is it should not show a popup, instead it should directly lands us into new problem task record on clicking new button.

[Chaitanya naram · Accepted solution]

I found the solution from the below community article

Solved: Re: i have a requirement that to remove the proble... - Page 2 - ServiceNow Community