How to disable the popup of problem task in service operations workspace

Chaitanya naram
Mega Sage

2 hours ago

When I click on the new on the Problem tasks section under problem record OR Create Problem Task on problem record in "Service Operations Workspace", it opens a popup window asking to choose type. I would like to disable this and directly lands into new problem task record page in workspace. How to do that?

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Chaitanyanaram_0-1776436433794.png

 

Thanks & Regards | Chiranjeevi Chaitanya Naram
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mattlloyd
ServiceNow Employee

an hour ago

Hi Chaitanya,

I'm not sure that is possible because you don't have a way to switch problem task types once you have created a problem task, that is why the interceptor asks which type first (change does the same).

Otherwise you could use a flow or rule that pre-creates a problem task so you don't need to use the New action.

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Chaitanya naram
Mega Sage
In response to mattlloyd

56m ago

Hi @mattlloyd ,
We don't user problem types in our problem task. So If I disabled the record type selectors for problem task or change task, it opens a popup but nothing shown over there.

/sn_sow_interceptor_record_type_selector_list.do?sysparm_query=applies_to%3Dproblem_task&sysparm_first_row=1&sysparm_view=

 

So my requirement is it should not show a popup, instead it should directly lands us into new problem task record on clicking new button.

Thanks & Regards | Chiranjeevi Chaitanya Naram
Kindly mark the answer Correct and Helpful if it helps to resolve your issue.
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