In service operation workspace incident list view there is a preview button, once the user clicks that button preview popup will come with some details of the incident. How to edit that preview popup window.
I have to make read-only for all fields and add some fields.
Kindly let me know how to fulfill this requirement.
Hi @Nihar2 ,
You may follow below
1. To update fields in preview, change form layout for Workspace view (refer screenshot)
2. To make fields read only for this view, create UI policy specific to this view (refer screenshot) and add required UI policy actions
Please accept solution and mark it helpful,
Thanks,
Haseeb Ahmed
Hi @Haseeb-Ahmed ,
Workspace view is not working in Service Operation workspace.
UI Policy is not working in the Service Operation workspace. Is there any other method to make the preview popup fields read-only?
If there is any other possible way please let me know.
Thanks,
Nihar
Hi @Nihar2 ,
It is working fine ootb instance, please try with
1. global = true, if this works, then find the correct view applicable and associate.
2. also provide family and sow version to verify it in ootb instance
Please accept solution and mark it helpful if it answers your query.
Thanks,
Haseeb Ahmed
