How to hide or remove New button in Service operation workspace ?

[prash4]

We need to hide the NEW button in the List view for the following areas
 Requests
Items
Catalog Tasks
 Assigned to you
 Assigned to your group

[Shruti · Accepted solution]

Hi

Navigate to sys_declarative_action_assignment.LIST

Open this action sys_id = 17c13e7273131010a0a79329faf6a794

Go to the related list "Action Exclusion" and create new entries for request and catalog task table

[prash4]

Thank you @Shruti  it works.

[Viraj Hudlikar]

Hello @prash4 

Do refer this video - https://youtu.be/2e-eIy0C9TY?si=ZmgHoTalJ3MOSFf8

If my response has helped you, hit the helpful button, and if your concern is solved, do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[prash4]

Thank you @Viraj