How can i activate service operations workspace .
Can someone send me the direct steps to activate service operation workspace .
Forum Posts
Configuring edit UI actions for service operations workspace
Hello Experts, I want to configure the edit ui action which is upon the approvers tab in the native UI ,similarly in the sow screen. Native UISOW Screen : Edit UI action is missing. Please help.Thanks in advance.
Resolved! Open email links in service operations workspace
Hi Community, Wondering if its possible when opening a link on an email notification for example take me to the incident it can be opened in the service operations workspace incident form view instead of the back end view or maybe an alternative to $...
Service Operations Workspace tab order changes
Hi All, I need your help in changing the order of Details as First and Overview as Second followed by Related Records as third. These changes has to be performed in Service Operations Workspace. Appreciate your response. RegardsRavi.N
Custom cards on the landing page
Hi Team, We are using SOW and wanted to understand on how to add or modify the below cards on the landing page.
Resolved! To edit related records in Overview Tab
Hello All, I have created a custom visualization in this "overview" page of the Service operation workspace by editing this script - SowIncidentLandingPageUtils as shown in the ServiceNow documents. With this, I can get the below design. but you...
Service Operation Workspaces : Investigation tab
Hi Everyone,How can we get the investigate tab in the incident form in SOW? I tried to install plugin Agent client collector for investigation in my PDI. Still that tab is not visible. Is anything more than that I need to do here?I have done both in ...
Unable to select the list of task in Workspace
Hi All, Can anyone help me on below activity - I am unable to select the list of records in Workspace to update at once.Thankyou in Advance
Custom theme UI in Custom workspace/ SoW
Hello Experts, Have any one tried to add custom page as landing page in Custom workspace or Service operation workspace? or is it possible to do add a Custom page on top of Custom workspace or Service operation Workspace? Trying to do as custom sol...
Service Operations Workspace - Tickets auto-refresh
Is there a method to enable automatic ticket refreshing within the Service Operations Workspace while actively on the page?Thanks
Resolved! Funktion for StartEndDateValidation not working in Service Operations Workspace and CSM Workspace
Hello together,this post describes the way how to validate the start and end date. https://www.servicenow.com/community/developer-articles/two-quick-steps-to-achieve-end-date-after-start-date-validation/tac-p/2809061I tried this for change_task table...
Resolved! Enabling Record Selection in Related Lists on Configurable Workspace
I'm looking to incorporate a select box into the out-of-the-box related list for the relationships between the extended task tables, in order to facilitate the removal of these relationships. I've already created declarative actions for Add and Remov...
New /Add button in Related list action
Hello All, I am trying to create an Add button in the related list ( in this case, Incident and problem task), but not sure how I am not getting it right, Can I get some documentation around this, so I try it myself? I tried the same in related rec...
Resolved! Service Operation Workspace
Hello, I have a question regarding Service Operations Workspace. "In the Service Operation workspace, the 'Open in UI Builder' button is not visible in the Configure Workspace record. However, in the Agent workspace, it is visible, and I can edit th...
Add dynamic filter to custom list in Service Operations Workspace
Hello ServiceNow Community, Could you please tell me if it is possible to add a dynamic filter to a customized list in Service Operations Workspace. I have created a new list to find all the interactions that have been made by users and I want to be ...