Hello, I have a question regarding Service Operations Workspace. "In the Service Operation workspace, the 'Open in UI Builder' button is not visible in the Configure Workspace record. However, in the Agent workspace, it is visible, and I can edit th...
Hello ServiceNow Community, Could you please tell me if it is possible to add a dynamic filter to a customized list in Service Operations Workspace. I have created a new list to find all the interactions that have been made by users and I want to be ...
Hi All - We have recently upgraded to Vancouver and there is a follow button in all records. How to enable same feature for scoped application? Thanks!
Dear community, When creating a new list in Service Operations Workspace, list name is restricted to 40 chars. I'd like to extend it:I've tried to change it in sys_ux_my_list table and that actually allows me to go to the lists and set a longer title...
eSignature is currently setup and used with approvals for Change management. Everything works fine in native UI. The script code is not compatible with configurable workspaces such as Service Operations Workspace (SOW). Has anyone setup sEsig with ...
hi team!is there someone who has seen or experienced this behavior where SowIncidentLandingPageUtilsSNC ux client script is different between instances?in mycase I am not sure why, but DEV and QA (UAT) differ from each other as seen belowat first gla...
Hi There are a couple of widgets in the ITOM Service Operation Workspace (Assigned Team alerts and Unassigned Team Alerts) Can you let me know how to populate them? Thanks
On both of these workspaces, the home page displays a 'Hello' <first name of user> in the banner at the top.We have a custom field where we pull from our HR system for a preferred first name (u_preferred_first_name) and when a value is present, we pr...
Hi All, I have create a UI form in Service Operations Workspace in which we have 'Approver' reference field. Requirement is to fetch only users with ITIL role in that field. Below is the sample code i tried, Ui action workspace code: var approve =...
Hi! After looking through a lot of community questions, ServiceNow Docs etc., I am still wondering how to configure the SOW Dialog Box that appears when clicking on the "Resolve" UI Action in the Service Operations Workspace (see picture).What I wan...
Hello, I have noticed after Vancouver upgrade I'm unable to see the 'Open in UI Builder' button on the top right of configure workspace (In the UX App Configuration Service Operations Workspace page). I have also noticed in Vancouver's UI builder the...
Is it possible/does anyone know how to take a pre-existing dashboard and add it to the Service Operations Workspace? I added a custom analytics center based on this documentation (https://docs.servicenow.com/csh?topicname=add-analytics-center-to-expe...
I have a requirement where I need to add new Workspace Module in CSM/FSM Configurable workspace. We need to add it under the Inbox Module. In agent workspace we directly have an option to add new workspace module but I couldn't find the same for Conf...
Hello Everyone, Can you please point me the script which is executing to set the state and state reasons for agent chat interactions. We have an issue where user ended chats are setting the state reason as "Agent ended" which is impacting the reports...
In the native view on incidents, we add a link in the worknotes to the knowledge article best suited to fix the issue, in Service Operation Workspace we can still click this link but opens in the back end. We want to be able to open these links in ag...