How to hide or remove New button in Service operation workspace ?

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prash4
Tera Expert

‎11-13-2025 11:43 AM

We need to hide the NEW button in the List view for the following areas
 Requests
Items
Catalog Tasks
 Assigned to you
 Assigned to your group

 

prash4_0-1763062971439.png

 

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Shruti
Giga Sage

‎11-14-2025 12:49 AM

Hi

Navigate to sys_declarative_action_assignment.LIST

Open this action sys_id = 17c13e7273131010a0a79329faf6a794

Shruti_0-1763110089759.png

Go to the related list "Action Exclusion" and create new entries for request and catalog task table

 

 

 

 

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PrashantLearnIT
Tera Sage
In response to prash4

‎11-14-2025 06:53 AM

Hi @prash4 

 

If your concern is fully addressed, you can mark multiple responses as correct and helpful.

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