How to hide or remove New button in Service operation workspace ?

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prash4
Tera Expert

‎11-13-2025 11:43 AM

We need to hide the NEW button in the List view for the following areas
 Requests
Items
Catalog Tasks
 Assigned to you
 Assigned to your group

 

prash4_0-1763062971439.png

 

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Shruti
Giga Sage
Giga Sage

‎11-14-2025 12:49 AM

Hi

Navigate to sys_declarative_action_assignment.LIST

Open this action sys_id = 17c13e7273131010a0a79329faf6a794

Shruti_0-1763110089759.png

Go to the related list "Action Exclusion" and create new entries for request and catalog task table

 

 

 

 

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PrashantLearnIT
Tera Sage
In response to prash4

‎11-14-2025 06:53 AM

Hi @prash4 

 

If your concern is fully addressed, you can mark multiple responses as correct and helpful.

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Please appreciate the efforts of community contributors by marking the appropriate response as the correct answer and helpful. This may help other community users to follow the correct solution in the future.

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ServiceNow Technical Architect


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