How to highlight requestor name in red color if VIP is true and adding the vip icon on the top bar?

[alt]

[Jitendra Diwak1]

Hi @alt,

Please try this below code in onChange client script:

var caller = g_form.getReference('caller_id',callback);
function callback(caller){
if(caller.vip == 'true'){
var labelcolor = document.getElementById('label.incident.caller_id');
labelcolor.style.color = 'red';
}
}

Please accept my solution if it works for you and thumps up.

Thanks

Jitendra

[alt]

not working in service operation workspace

[Jitendra Diwak1]

Hi @alt,

Please try this code

// Define the client script to be triggered onchange of the field

function onChangeScript() {

    // Get the value of the field

    var fieldValue = g_form.getValue('your_field_name'); // Replace 'your_field_name' with the actual field name

    // Check if the field value meets a certain condition

    if (fieldValue === 'desired_value') { // Replace 'desired_value' with the value that triggers the color change

        // Change the text color of the field

        g_form.setDisplay('your_field_name', false, '#FF0000'); // Replace 'your_field_name' with the actual field name and '#FF0000' with the desired color code

    } else {

        // Reset the text color if the condition is not met

        g_form.setDisplay('your_field_name', true, ''); // Replace 'your_field_name' with the actual field name

    }

}

Please accept my solution if it resolves your issue and thumps 👍 up

Thanks

Jitendra 

[Mohan Mallapu]

@alt  

You can find the solution here : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0794200

Please accept my solution if it works for you and thumps up.