Resolved! How to add a new global view in service dashboard in SOW?
Hi,any tips on how to add a new global view in service dashboard in SOW? Thx
Forum Posts
SOW: How custom fields to "Secondary fields" of knowledge article view?
In SOW, I'd like to add some custom fields to the bottom of the details section of the main knowledge article view (the "fancy" one that shows the rating and feedback options, etc).Judging from the UIB documentation for the Knowledge Content componen...
Incident task: How add SLA information of parent incident to Record card in side contextual panel
We have SLAs on incidents but not incident tasks but we'd like the person working the incident task to stay aware of the SLAs on its "parent" incident. When in SOW, on the incident itself, there is a nice display of the SLAs on the Record card in the...
Help with List Component in Platform Analytics Dashboard configured in Workspace
Hi All, I have created a Platform Analytics dashboard. I have added List - Simple element to the dashboard. I have created filters on the dashboard and this list should follow those filters. Everything is working as expected. But when I open the reco...
Resolved! How does one perform an in-line edit on a Service Operations Workspace list?
No, not configuring which columns I see in the list. BUT I have a list of Catalog tasks (sc_tasks) and I'd like to change multiple values (lets say 5 rows) in the Requested for (requested_item.requested for) column from Tom Jones to Spaceman Jack. I ...
How to add "Collaborate" tab in the Contextual Side Panel Tab for Custom Workspace?
Hello, I created custom configurable workspace for scoped application. I would like to add "Collaborate" tab in the Contextual Side Panel Tab. The goal is to integrate Teams chat. I have tried to follow this link but not work: https://www.servicenow...
Incident SLA applet Circle configuration on an SOW Variant
We created a variant of the OOB SOW page and created our own Incidents SLA applet.We would like it to group just like the same item on the OOB SOW (show days left till breached and BreachedWe are not seeing Breached.All incidents that have breached a...
How to show Risk Assessment ui action in Service operation workspace ?
We have requirement, where we need to show risk assessment ui action in normal change in service operation workspace. currently when we create a normal change in standard UI - the cycle is - New - Assess - authorize post assess we will be seeing requ...
Can Agent Assist configurable for Confluence search results in Service Operations Workspace?
is there possibility to configure AI Search Sources(external confluence content) in workspace or incident record or custom record as does for portal ? like a recommendations or agent assist or search as shown in attached screen shot ...please confirm...
Suppress Info/Alert Banner
Does anyone know how to hide or suppress the alert banner in Workspace from appearing? I'm using SOW as an example, but in practice, I have a configurable workspace with a list component. The use case is the same in both. I select a record and make ...
Resolved! My Lists on SOW
Good morning ServiceNow gurus.I hope my message finds you well. I need your help please. I can create new lists within the Service Operations Workspace and apply my filters.However, when i change those filters for something else and refresh the page,...
Resolved! How to hide or remove New button in Service operation workspace ?
We need to hide the NEW button in the List view for the following areas RequestsItemsCatalog Tasks Assigned to you Assigned to your group
Add a Remove button for Attached Knowledge for RITMs.
Hi, Within the SOW under related records, we have attached Knowledge. Knowledge articles can be added from Agent assist button.For RITMs you do not have a remove button if you accidentally add the incorrect article. (see below for RITM screenshot) Ho...
Trigger Agent Assist Search with ATF
Is there a way to trigger the Agent Assist Search (searching KBs) in the Service Operation Workspace? Manually it works by clicking anywhere else but with ATF nothing works. I think I tried everything. Click Component on Save, on other Components, on...
Asset Workspace Form Not Showing Records
Hi everyone, I’m running into a strange issue with Asset Workspace , and I would really appreciate some guidance. Problem SummaryUsers can see assets in the Asset Workspace list, but when they click an asset to open the form, they get: You do not hav...
