We've been having an issue with viewing a RITM for a specific catalog item (Request for Stations Team) in the SOW. Any help is appreciated. Please let me know if there's any other information that would be helpful for fixing this. INFORMATION ABOUT T...
Hi, Can someone please advice how to best add a new visualization to the SOW landing page that shows "Universal Requests assigned to me"? Is there an official step by step guide available for the Xanadu release?I have seen a few videos on the topic a...
Hi, I have a requirement to add a custom action bar to both list and record page variants I have created but cannot workout which property I need to set on the page variant to show the new config. The new Action config is created with some page spe...
Hi Everyone, We have a requirement to create custom fields and display them on the HR Case creation page, specifically the Process and Subprocess fields. The Subprocess field should show options dynamically based on the selected value in the Process ...
Hi Everyone, Identifying the correct page in Workspace can often be challenging, especially when we need to introduce customizations to a specific page. In some cases, even having the page URL does not make it any easier to pinpoint the exact page in...
I'm working on allowing our chat agents the option to place a chat on hold so that the idle timer ignores that particular interaction. I got the initial piece put together, and the IdleChatHandler does in fact ignore the interaction. I got there by a...
Our ITSM teams are currently using the old "listview" to process their work.The ITSM teams are all using the same "Daily Team Operations" dashboard (see screenshot below) which gives them an overview of all work assigned to them.We want to move to us...
Need to add checkbox custom field in shift creation form in Service Operation Workspace.The one which are highlighted in red there needs to add custom field, How to configure this in sow.
I have the below catalog client script, It is working fine on DEV instance but not PROD . The isolate script is also set to false Unable to find the reason.function onLoad(){ setTimeout(function(){ // portal var aTag...
Hello, in the platform view, for reference fields the sys_pop view is displayed when hovering or clicking the "i" icon. In the service operations workspace, the reference icon opens the referenced record in a new tab instead of previewing it in a pop...
Hello allHow to add a Knowledge Base (KB) article link as a clickable hyperlink within a specific field on the Incident and Problem forms in the Workspace View.Could you please provide how to implement this functionalityThanks Nandini
Hi everyone, I have created a new workspace and in that i have added the report (type is scorecard).On clicking on the scorecard i need to display the particular records.Please help me on this.Thanks in advance!!Mahesh
We want to mirror "Record information details like caller details, asset details and SLA details and other information" that we have on incident form contextual sidebar to Request's and change requests record information contexual sidebar. currently ...
Hi. Any advice on this? Below client script is working in classic interface but not in Service Operations Workspace: function onLoad() { var gf = g_form; var gu = g_user; ScriptLoader.getScripts('Utilities.jsdbx', function() {Utilities.postOnLoadEven...
Hi,I’m looking to create a new custom Tab for the contextual side panel in the Service Operations Workspace (SOW), similar to Record information tab works. Can someone please guide me on how to create and configure a custom tab like this in SOW?
