How to reorder Email Client Compose toolbar buttons

[Daniel_san]

By modifying the glide.ui.html.editor.toolbar property, we can reorder the toolbar header options of HTML fields. How can we do the same (reorder toolbar buttons) for the Email client in the Compose section?

It looks like the relevant setting would be glide.ui.email.composer.toolbar, but it belongs to the @Servicenow/now-email-client application, which is read‑only.

Specifically, I’d like to swap the Table button (rarely used) with Fullscreen (currently the last option).

[Ankur Bawiskar]

@Daniel_san 

that's correct, you can't edit that as it's OOTB application file

I will suggest better inform your customer that this requirement is not feasible and better stay with OOTB platform feature

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Tanushree Maiti]

Hi @Daniel_san ,

Just try once with as per KB: KB2527143 Knowledge Article HTML Editor (TinyMCE) Toolbar Layout Changed After Yokohama Patch Upgrad... 

"platform defaults to the global system property glide.ui.html.editor.toolbar.property to determine which buttons are displayed in the TinyMCE editor."

Ref: Configuring system properties for TinyMCE HTML editor 

KB0957420 Property "glide.ui.html.editor.v4.toolbar.line1" has no effect on TinyMCE toolbar 

[Tanushree Maiti]

Hi   @Daniel_san 

Just try once with as per KB: KB2527143 Knowledge Article HTML Editor (TinyMCE) Toolbar Layout Changed After Yokohama Patch Upgrad... 

"platform defaults to the global system property glide.ui.html.editor.toolbar.property to determine which buttons are displayed in the TinyMCE editor."

Ref: Configuring system properties for TinyMCE HTML editor 

KB0957420 Property "glide.ui.html.editor.v4.toolbar.line1" has no effect on TinyMCE toolbar 

[Daniel_san]

Thank you @Tanushree Maiti.

Unfortunately, the KB you referenced doesn’t apply in this case. It refers to the HTML editor toolbar used for article editing. However, I still tested the steps described there and confirmed they do not work for the email client toolbar.

Note: In step 6 of KB “Customizing "Compose Email" in the Email Client - Support and Troubleshooting”, it states that the email client toolbar options should be configurable by modifying the glide.ui.html.editor.v4.toolbar.line1 global property, but this doesn’t work either 😞