how to restrict non participant from joining private chats in ServiceNo sidebar discussion

[ChiranjeeviR]

Hi @bhatnivedit,

In ServiceNow, the Connect Sidebar (Connect Chat) allows for private discussions and group chats. To restrict non-participants from joining private chats, especially in Connect (Sidebar) Discussions, follow these guidelines:

1. Use “Private” Discussions Only

When creating a discussion via the sidebar:

• Ensure the "Private" toggle is enabled.
• Only invited participants can access or see the discussion.

2. Set Access Controls (ACLs)

Ensure proper ACLs are in place on the ConnectConversation [chat_queue_entry] and Live Group Profile [live_group_profile] tables to restrict visibility and participation.

Example ACL:

• Table: chat_queue_entry
• Operation: read
• Condition:
• current.live_group.member.user == gs.getUserID()

This ensures only users who are members of the conversation (group) can see or interact with it.

3. Use “Connect Support” Instead of “Connect Chat” (Optional)

If your goal is to tightly control access and integrate with incident/case records:

• Use Connect Support, which restricts conversations to agents and customers involved in a specific task.
• Great for customer service environments.
  4. Disable “Join” or “Invite” for Users Without Permission

There are UI scripts and configurations that can prevent users from inviting others to chats:

Prevent “Invite”:

• Customize the Connect Sidebar UI Scripts to hide or disable the Invite button for users who are not owners or participants.

1. Review Connect Settings

Navigate to:

System Properties > Connect > Connect Settings

Set:

• "Allow users to join group conversations without an invite": false
• "Restrict Connect conversations to participants only": true (if available)

Thanks and Regards,

Chiranjeevi R

Please mark as Correct Answer/Helpful, if applicable.

[bhatnivedit]

Hello,

Here I am looking for Private chat functionality that is with Sidebar which is integrated with MS Teams. Once we integrate SIdebar with MS Teams, it allows you to create the private chats. Which is working as expected, But at the same time it is allowing non participant to join the conversation . Is there any way we can disable this   join conversation option within sidebar.